Calificación basada en 542 comentarios contrastados
4,4 Limpieza de la habitación
4,5 Servicio y personal
4,3 Comodidad de la habitación
4,3 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 17 abr. 2024
Beautiful property
por un viajero real
Publicado el 1 abr. 2024
Incredibly clean.
Comentario de la dirección del hotel
1 abr. 2024 por The Sonesta Simply Suites team, la dirección del hotel
Thank you for the great review of our hotel Arthur ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank
por un viajero real
Publicado el 27 mar. 2024
They do not have king size beds, there was a dog barking a lot of the night even after notifying the front desk. The it was hot in the room and we could not control the temperature in the room.
Comentario de la dirección del hotel
27 mar. 2024 por The Simply Suites team, la dirección del hotel
Thank you for your feedback Alan. We greatly appreciate it and thank you for letting us know about the thermostat and the barking dog. We will address both immediately. This really helps make us better. Thank you again and I hope you will give us a chance to see you again in the future.Take care, The Sonesta Simply Suites team
por un viajero real
Publicado el 25 mar. 2024
Comentario de la dirección del hotel
27 mar. 2024 por Frank, la dirección del hotel
Thank you for the great review of our hotel Alfred ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank
por un viajero real
Publicado el 20 mar. 2024
Comentario de la dirección del hotel
22 mar. 2024 por The Simply Suites team, la dirección del hotel
Thank you for the great review of our hotel Michael ! We greatly appreciate the feedback and will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, The Sonesta team
por un viajero real
Publicado el 26 feb. 2024
Comentario de la dirección del hotel
28 feb. 2024 por Frank, la dirección del hotel
Thank you for the great review of our hotel Arutyun ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank
por un viajero real
Publicado el 10 feb. 2024
Comentario de la dirección del hotel
20 mar. 2024 por Frank, la dirección del hotel
Thank you Lauren. We greatly appreciate the feedback and I will share with the staff. Thank you again I hope we see you again !Take care, Frank
por un viajero real
Publicado el 3 feb. 2024
Customer service was great- Grey (or Greg?) was so friendly.
The room was spacious, but there was a note on the door indicating that the carpet was damp - I presume from cleaning. But it was more than damp- it was just plain wet. There was no soap in the room (I had to go back down to the front desk and retrieve some). The bedding had numerous holes in it and was clearly worn. There were other significant signs of wear and tear in the room, including a very leaky bath faucet when you showered.
I had a comfortable enough stay for one night but I don’t think I would stay here again.
Comentario de la dirección del hotel
5 feb. 2024 por Frank, la dirección del hotel
Thank you for taking the time to share your feedback Joel. I am so sorry you experienced us in this way and I sincerely apologize. I appreciate your feedback and am truly sorry for the issues you noticed. We are better than that and I will address this immediately. Thank you for bringing this to my attention. I do hope you can give us a chance in the future. I am fully committed to making sure we are better prepared going forward.Thank you again and take care, Frank
por un viajero real
Publicado el 10 ene. 2024 en Hotels
Comentario de la dirección del hotel
12 ene. 2024 por Frank, la dirección del hotel
Thank you for the great review of our hotel Christina ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank
por un viajero real
Publicado el 5 ene. 2024
Comentario de la dirección del hotel
11 ene. 2024 por Frank, la dirección del hotel
Thank you for the great review of our hotel Tracy ! We greatly appreciate the feedback and I will share with the staff. They will appreciate it too !Glad you had a great stay and I hope we see you again very soon !Take care, Frank
