There were 2 occasions whereby the housekeeping staff entered the room while my family and I were in the room. I’ve always thought the usual practice was for them to knock on the door and only enter when guests are not in or when we request for the room to be clean. But my Do Not Disturb sign was on, and the housekeeping staff just entered the room, and upon seeing us closed the door.
Comentario de la dirección del hotel
26 feb. 2024 por Gino Tan, la dirección del hotel
Dear Yusri, thank you for choosing The Fullerton Bay Hotel Singapore for your recent stay. Please accept our sincerest apologies for the instances when our housekeeping staff entered your room while you were still there, despite the "Do Not Disturb" sign being displayed. We understand the importance of privacy and respect for our guests, and we sincerely apologize for any discomfort or inconvenience this may have caused. Rest assured, we will address this issue with our housekeeping team to ensure such situations do not occur in the future.We value your feedback, and we deeply regret that we fell short on this occasion. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Yours sincerely, Gino Tan - Country General Manager