Comentarios sobre Samloem Laguna Resort

Thank you for the stay. Welcome to come back.

Dear Ramil, thank you for your kind comments. Please let us know when you a ready for the next home away from home.

Dear Sir As can be understood from your writing - one of them tried to bite you, but didn't and you feel the media needs to be alerted. You were aware of the presence of the dogs and were also explained the need - as otherwise you would have our far flung relatives from monkey breed to contend with. You mention that power saw was running from breakfast to dinner. Yes, we are making the place better for our guests like yourself. I do have to give an extra bonus to the workers as it seems they worked overtime. The usual schedule is from 7-11AM and 1-5PM and our dinner starts at 6PM. I am glad you stuck around to write us about it. Your last comment is that the place is not run by Cambodians - you are absolutely correct, our staff is a mix various nationalities: German, Russian, Khmer, Czech, French, Filipino. We embrace all nationalities.

Hello!We regret that didn't meet your personal expectation and you have such a negative impression of our hotel, unlike most of our guests. You correctly noticed we are isolated but not abandoned and located about a 5-minute walk distance from Soon Noeng pier(where some domestic shops are located) which we sincerely declare in a welcome letter after reservation and on all sales web pages too. In our location, we see several significant advantages and our guests can enjoy the tranquility away from noisy evening parties and karaoke performances closer to midnight similarly private beach privilege ( high-level water to swim and observe marine life like glowing plankton, corals, and colorful fish). We understand that an evening promenade is just as important as healthy sleep, and therefore we always offer a transfer by boat to the main beach and back. Boat transfer is also available during the first arrival and check-in. The cost of this service is not included in the rate of rooms and we provide guests with a choice to have a comfortable boat trip directly from the arriving pier or not to overpay and make a small journey along a picturesque beach.On our island, prices for accommodation in hotels vary greatly depending on the season and holidays. For example, in the off-season, prices drop to 20-25, and on holidays (especially New Year's during which you were with us) they can rise up to 100. We assure you after the end of the public holidays the prices will be much lower and by waiting a few days you can save a lot.We always provide reliable information about our hotel: photos, living conditions, restaurant menu and entertainment so you can weigh the value of an offer and decide.We sincerely apologize for the inconvenience caused by the noise of the hammer. Like any hotel striving to make the stay of guests more comfortable, we update our buildings and facilities. At the same time, we try to do it as discreetly as possible and at a more convenient time and offer our guests compensation for the inconvenience.We hope that you have found a place more in line with your expectations and that your holiday was not spoiled.Cheers, Samloem Laguna resort team

WOW, we have never received such an emotional and devastating comment from Anonim. Let me summarize to fully understand your position: the hotel is run by the rudest criminals who have insults in their duties as a lot of guests mentioned in reviews and must be expelled from Cambodia. We are sorry that, apart from such an emotional statement, you did not leave any specific details so that we could figure it out and provide you with appropriate compensation if unpleasant circumstances happened. Since the opening of the hotel in 2016, hundreds of guests have lived with us and more than half thousand have left positive feedback (more than 8/10). We know that there is room to grow and make our service and accommodation comfort better but "criminals" this is beyond our understanding.We sincerely hope that you found a better place for your holiday in peace and tranquility.With best regardsnon-criminals, Samloem Laguna resort team