Do not stay at this property, what they say on the website is very misleading. They are in the middle of nowhere, they are not in walking distance of any place. The closest place to this property is at least 20 minutes Drive. On the website it said it’s closed Oia city but it’s not it’s about 40 to 45 minutes Drive. The Hotel is built on a cliffhanger and it’s so windy that you can’t get out of your room to enjoy the view and can’t even leave your door open. The property is so outdated and not clean there are bugs everywhere. The door to the rooms still uses an ACTUAL KEY with Key hole NOT Key Card. The Wi-Fi does not work and it keep saying no internet. Their TV didn’t work. Also we asked for a Do Not Disturb sign for our room and they didn’t have it. We asked them that while we are not there no one should enter our room but they did go to our room for even the short time that we were not there and my iPad is missing and got stolen.
Comentario de la dirección del hotel
18 jul. 2023 por Kostas, la dirección del hotel
Thank you for taking the time to share your feedback. We value all guest reviews and strive to address any concerns or issues raised. However, after carefully reviewing your comments, we feel compelled to clarify some inaccuracies that have been presented.Firstly, we would like to apologize for any confusion regarding our location. We make every effort to provide accurate information on our website and in our communications. Our property is indeed situated in a secluded area, offering guests a peaceful and serene environment away from the bustling crowds. While some attractions may require a short drive, we believe the breathtaking views and tranquil setting compensate for the slight inconvenience.Regarding the condition of our property, we assure you that we maintain high standards of cleanliness and hygiene. Our team is diligent in addressing any pest issues promptly, and we conduct regular inspections to ensure a comfortable and pleasant stay for our guests. However, we understand that personal perceptions can vary, and we apologize if our efforts did not meet your expectations.Concerning the Wi-Fi and TV, we apologize for any inconvenience you experienced. We continuously invest in technology upgrades to provide reliable services, and we regret any temporary issues you encountered during your stay. Our team is always available to assist with any technical difficulties and ensure a seamless experience for our guests.Lastly, as for the missing iPad, we take any allegations of theft seriously and have conducted a thorough investigation. However, after reviewing our records and speaking with our staff, we found no evidence to support your claim. We prioritize the security and well-being of our guests and have implemented stringent measures to safeguard their belongings.We regret any dissatisfaction you may have experienced during your stay. Our team remains committed to providing exceptional service and maintaining the reputation and integrity of our hotel. We encourage open communication and appreciate the opportunity to address concerns in a constructive manner.Once again, we apologize for any inconveniences you encountered, and we wish you the best in your future travels.