SAD hotel, law breakers though. Read my review!
Publicado el 29 oct. 2018 en Hotels
At first, the hotel smelt like paint and cigarette smoke. Some of the staff were really helpful, while others were not.
We ended up staying at the hotel during Super Typhoon Yutu. The hotel turned off the power and water before the storm came. During the storm, they turned on the power and water from 12pm-3pm and then 8pm-12am to conserve whatever fuel they had for the generator. The manager/owner raised the prices during the super typhoon, which is illegal. When I asked to speak to him, he never came to my room. When I checked out, I asked to see him to speak about the prices, he never came. The front desk supervisor assisted us and made sure we were taken care of. The owners of the hotel (the manager and his kid(s)) did not understand English and were very rude. When asked for extra towels, they gave attitude and raised their voices at me.
If it wasn't for the front desk supervisor and one of the ladies, I would've called Hotels.com and required them to move me out ASAP. This is not a hotel you want to stay at if you are not Chinese.
The breakfast was a joke. They had food that was cold, when it was supposed to be warm. SAD!
WILL NEVER STAY here again, thanks to the owners.
Comentario de la dirección del hotel
3 nov. 2018 por 宇, la dirección del hotel
Hello, customer. I'm glad you could make suggestions. I will accept it, but I hope it is true! First: Before the typhoon, the hotel did not stop supplying power and water. This is the official closure of the SAIPAN .CUC. You can check it. Second: During the typhoon, the official water supply and power supply are closed. The hotel provides customers with fuel, electricity and drinking water supply by purchasing fuel. However, you should understand that during the typhoon, fuel and drinking water are purchased in a limited amount, not as much as you want to buy, so we can only supply them in a limited time. I hope you can. Understand! Third: On the price issue, because the purchase of fuel and drinking water led to a sharp rise in costs, we have the idea of raising prices, but considering natural disasters, we should help the people here, so finally we did not raise prices; Fourth, during the typhoon, all the washing plants were closed, in order to ensure everyone. We all have clean towels. We do not provide extra ones. I believe everyone will understand this. Fifth: breakfast supply time: 7 a.m. to 9:30 a.m. Finally, there are many Americans, Koreans and Chinese living here. We hope to be friends with them. Similarly, I hope to be friends with you. Have a good trip.