Calificación basada en 728 comentarios contrastados
3,4 Limpieza de la habitación
3,7 Servicio y personal
3,5 Comodidad de la habitación
3,3 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Animales en la habitación
Publicado el 17 oct. 2021 en HotelsEn esa noche un animal camino por la cama creemos que fue un ratón, el hotel decía que tenía desayuno incluido y no fue así
Comentario de la dirección del hotel
21 oct. 2021 por Hotel Management, la dirección del hotel
Sara, thank you for taking the time to leave us your feedback. We follow the most rigorous measures in the upkeep of our accommodations and hotel, so we are concerned to read your comments. That said, we will address this with our pest control team to guarantee procedures are being followed to prevent any future issues. We hope you will consider a return visit the next time you are in our area.
Sincerely,
Hotel Management
por un viajero real desde guadalajara Jalisco
No lo que esperaba
Publicado el 2 jul. 2015Sucio
Habitación de fumadores
Sin un lobby propiamente dicho, me atendió una mucama de limpieza, cuando llegue!
por un viajero real
Publicado el 17 abr. 2024
My first night stay was ok, second night I had to leave at midnight because of the noise of children riding toys in the room above ….
Comentario de la dirección del hotel
18 abr. 2024 por Hotel Management , la dirección del hotel
Dear Alan, We apologize for the disruption caused by the noise from the children in the room above during your second-night stay. Your comfort and peace during your stay are important to us, and we regret any inconvenience this may have caused. Please know that we take noise disturbances seriously and strive to ensure a peaceful environment for all our guests. We will address this issue with our team to prevent similar occurrences. Your feedback is appreciated as it helps us improve our services. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
por un viajero real
Publicado el 12 abr. 2024
Quite
Comentario de la dirección del hotel
13 abr. 2024 por Hotel Management, la dirección del hotel
Dear Maikaila, We are happy you chose Extended Stay America for your recent visit to Roanoke. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
por un viajero real
Publicado el 31 mar. 2024
The good: Hot shower, clean bed sheets, gentleman in office polite.
The bad: property filthy, trash bags in front of rooms for days, trash and cigarette butts everywhere, mold on shower curtain, toilet not clean, hair in shower, things left in room under the bed.
Comentario de la dirección del hotel
31 mar. 2024 por Hotel Management, la dirección del hotel
Dear Richard, We sincerely appreciate your feedback regarding your recent stay. We are glad to know about the positive aspects of your stay, such as the hot showers, clean bed sheets, and polite office staff. However, we are genuinely sorry for the cleanliness issues you encountered during your stay, as this falls below our standards of excellence. Please rest assured that we take your comments seriously and will address these concerns with our team to ensure immediate improvements. Our commitment to providing guests with a clean and comfortable environment remains unwavering. Despite your challenges, we hope you consider giving us another chance to provide you with a much-improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
por un viajero real
Publicado el 19 mar. 2024
This property is the worst place we have ever stayed. The room had not been cleaned prior to our check-in. The property is in need of a major renovation. The microwave & the cooking elements on the stove are old & very worn. Counter top is very old & worn. Some of the electrical outlets did not work. The bath tub drain backed up when we showered (~2-3 inches of standing water) & took a long time to drain out. The Cable TV was not working. We were told by other guests that there had been a storm that knocked out the cable & the management had been telling them for the last 4 days that it was being repaired. The TV was back in working order on the 2nd night of our stay. We needed to check out on Sunday just after 7am. When we got to the office door, there was a typed paper sign taped to the door saying that checkout was now 9am, even though there was a permanent sign beside the office door saying that check-out was 7am. We had to put our room key cards through the mail slot in the door. We booked this property to attend our granddaughter's volleyball tournament. The hotel that her team was staying in was totally booked & this property was just around the corner from their hotel. The difference in the 2 properties is unbelievable. We will never stay in another Extended Stay America again.
Comentario de la dirección del hotel
20 mar. 2024 por Hotel Management , la dirección del hotel
Dear Filomena, We sincerely apologize for the disappointment and inconvenience you experienced during your recent stay with us. We greatly appreciate your comments about aspects of your suite that need updating. We appreciate your patience and understanding regarding the cable TV outage and the unexpected change in checkout time. Please know that we take your feedback seriously and will address the maintenance and cleanliness concerns you raised to ensure a better experience for future guests. While we regret not meeting your expectations, we assure you that we will address your concerns to enhance our guest's experience. Your comments will help us improve, and we invite you to reconsider staying with us in the future to experience the improvements we will make.Sincerely,Hotel Management
por un viajero real desde Charlotte
Publicado el 2 mar. 2024
The one staff member I dealt with the whole time was excellent at their job and had a great attitude the property itself in the area it's around is kind of awful.
Comentario de la dirección del hotel
2 mar. 2024 por Hotel Management, la dirección del hotel
Dear Jeff, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks about the staff and they are shared as an encouragement to the entire team. However, we are sorry for the concerns and that our location was not as per your need. Please revisit us for another feel-like a home away from home stay.Sincerely,Hotel Management
por un viajero real
Publicado el 20 feb. 2024
por un viajero real
Publicado el 11 feb. 2024
Place was hard to find. The property was greatly in need of renovation. The rug in my room was tremendously stained. The manager had only certain hours so I could not get pots or coffee utensils which was why I chose this chain.
Comentario de la dirección del hotel
11 feb. 2024 por Hotel Management, la dirección del hotel
Dear DIANE, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations with some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again in the area next time.Sincerely,Hotel Management
por un viajero real
Publicado el 27 ene. 2024
