Generous 8 out of 10
Publicado el 11 ago. 2023 en Hotels
The hotel is located in a private area called Playacar, it's a huge gated piece of land with several hotels and residential homes, also a small shoping area.
The BAD: as soon as you walk in, even before you check in, you are "greeted" by the people who want you to become a member and sell you packages etc. They are very pushy and rude.
Generally the room was clean but our 2 beds had bedbugs, our legs looked like we had chickenpox. Public places had no AC, heat was unbearable. Pool was hot, we were there 6 days, never changed the water. WiFi in the room was not good, the best wifi was in public areas.
The GOOD: Nice and safe area, excelent bar staff, waiters and housekeeping staff. Room had AC and was nice and chill, balcony door had a screen to prevent unwanted bugs. Close to 5th avenue (very nice shopping strip).
Other: few latin american guests in the hotel, majority european and north american.
Would definitely go back the Playacar / Playa del Carmen but maybe another hotel.
8 out of 10 only because the waiters, bartenders and housekeeping staff were very nice people.
Comentario de la dirección del hotel
14 ago. 2023 por Customer Care, la dirección del hotel
Dear Stefan, Thank you for taking the time to write your feedback regarding your stay at our property. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations.We invite our guests to report any inconvenience during their stay so that we can solve them. We will be certain to pass along your kind praise to our staff. Thank you for staying with us. Customer Care Viva Azteca by Wyndham.