Publicado el 9 nov. 2018
Beautiful hotel in Palma’s old town. The building has lots of character, however the bedrooms could be in any other hotel in the world: No local art/artist, no local textiles, no local furniture, overall look that you can find everywhere. This match my experience with the staff, unable and unwilling (this is the real sin!) to understand the local language -Mallorquin-. So any pretense of cultural immersion in the rich culture of the place is just that, a pretense.
In addition, the air cooling system didn’t work. After pointing this problem I was expecting a better night sleep. No luck, still didn’t work, so the following night I ended sleeping with the window wide open, it was pleasant despite the diverse noises that came through.
So, although the overall experience was not a horrible one, it certainly was not one associated to a hotel that has the pretensions this hotel has.
Comentario de la dirección del hotel
17 nov. 2018 por Alejandra Resa Hotel Manager, la dirección del hotel
Dear Mr SaltSpringer,
Thank you very much for choosing our boutique hotel for your stay in Palma and thank you for taking your time to give your opinion. For us, client feedback is very important as it allows us to grow and to improve our service levels.
We are glad to hear that you found our hotel beautiful. Our 14 room-hotel is located in a XVII century palace with its typical Majorcan patio. Furthermore, let me indicate, that all our guest rooms are decorated with handmade-textiles made locally, and the pictures, paintings and furniture from the rooms and sitting areas are not only from local artists -which are the majority- but national as well.
We are sorry to hear that our team didn’t meet your expectations. If I am not mistaken, in your case, the check in process was in English, however a member of the staff that speaks Catalan accompanied you to your room and explained it everything in your mother tongue. We have a full team of professionals who speak different international languages (including local languages) so that, as far as possible, we can look after our customers in their mother tongue.
We are sorry to hear that you had an incident with the AC and we have already taken the appropriate actions in this regard. For us a good rest of our guest is essential and I hope I have the opportunity to welcome you again in the near future in order to enjoy a real Can Cera experience.
Best regards,
Alejandra Resa (Hotel Manager)