Excellent view, nice condo, not the best customer service
Publicado el 15 jun. 2018 en HomeAway
We stayed for 9 days in this condo. The view is fantastic, condo is right on the beach and in a nice & quiet part of the island. The nice lady next door was absolutely wonderful. She brought us fruit & local breads for our kids. I was so impressed by her. The condo is nice, nothing special. The beds are nice, there is a lot of sitting space, extra towels & sheets, and the showers were pretty cool. The condo was clean, but one bedroom didn't have a working light, one had a broken lamp, and when we arrived, 2 out of 3 of the AC controllers needed batteries. The kitchen has a lot of plates, nice pans, no skillet and no pitcher....a blender, but not a pitcher.
Tangerine Sunsets was kind enough to allow us an early check-in for our anniversary, but when we asked for a replacement lamp & batteries for the controllers, you would think we asked for their kidneys. The agent, Brigette, was beyond rude to us. When she finally agreed to bring the lamp & batteries, she was so argumentative and rude. The kids & I were waiting in the car because we were going to another beach, so my husband went inside with her...it took 30 minutes of her arguing before she finally changed the batteries!!! Why?! He finally said, please, just give me the batteries! She complained several times about having to drive 23 miles to come out there.... We did offer to pick up the batteries. I don't understand it at all. The door to the condo broke free from the hinges and I was afraid to call after how we were treated, so we tried to fix it ourselves, but couldn't. I asked not to deal with that agent again and I didn't have to. I talked with Zaira and she is super kind & helpful. They sent someone out very quickly and he fixed it quickly also. He was awesome, whistling while he worked, we really like him. We rent condos at least twice per year and have never had so many problems or been treated this way. I would recommend the condo, but avoid dealing with that agent. I don't think we should ever feel afraid to call the rental agency and that's how we felt.
We enjoyed being far from all of the big hotels & cruise ships. It's very peaceful in this area and we always had the beach to ourselves. We recommend trying out Love beach on the other side of the island. Also, the best grocery store was Solomon's fresh market.