Publicado el 4 ago. 2022
The whole ground floor is well taken care of, but from the moment you step into de elevators everything goes downhill. The room was stained, dirty and with garbage since the moment we came in. They had to change us to three different rooms until they gave us one that was at least cleaned properly. The breakfast qas very good, and the attention from the service managers also. But apart from that this was an extremely dissapointing stay, would never recommend it and never stay there again.
Comentario de la dirección del hotel
8 ago. 2022 por Le Meridien Munich Team, la dirección del hotel
Dear Mirelle,
thank you for choosing to stay at Le Méridien Munich and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations.
Rest assured I will follow up the occurred problems with the team in order to ensure a constant increase of service quality as well as guest satisfaction.
Again, sorry for the inconveniences and we would be pleased to welcome you again, should your travels bring you back to Munich.
Sincereley,