Publicado el 17 abr. 2024
It’s actually a nice place , the reason I gave it a 3 star is : the waiter was very unfriendly, when we ask for a bottle of wine for the room . 30 Europ. bottle, the only thing he had to do was , give us the bottle and two glasses . But he was very rude in his reaction . I even told him - wow you are very unfriendly. He did not really react to it . The hotel also did not give us the one hour more for check out ( like we ask) usually good hotels do that for a price . When I complained about the waiter to the Boss , she did not anything or did not show any sympathy. Was our first time and last time - sadly
Comentario de la dirección del hotel
19 abr. 2024 por Your Hotel Ampervilla, la dirección del hotel
Dear Stefan,thank you for your feedback for your stay. We give your complaint to our Boss and he made a training for correct handling with guests to our waiter.If possible you can stay on hour longer in the room but on this date we were fully booked and the next guests were waiting to thier rooms. Maybe you will give us another chance and opportunity to show you that our good reviews are definitely accurate. We would be very happy about that!