Calificación basada en 5.393 comentarios contrastados
3,9 Limpieza de la habitación
3,7 Servicio y personal
3,8 Comodidad de la habitación
3,9 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 28 mar. 2024
Excelente en todos aspectos
Comentario de la dirección del hotel
28 mar. 2024 por Lisa, la dirección del hotel
Dear JoseThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
por un viajero real
Publicado el 27 mar. 2024
Comentario de la dirección del hotel
16 abr. 2024 por Steven, la dirección del hotel
We are thankful for your feedback and appreciate it to get our services improved in order to give you the best experience.Kind Regards, Steven Fontainebleau Miami Beach Guest Services
por un viajero real
Publicado el 25 mar. 2024
Comentario de la dirección del hotel
26 mar. 2024 por Lisa, la dirección del hotel
Dear GuillermoWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. We are thankful for your feedback, and we are expressing our sincere apology for failing to meet your expectations, we assure you that this is not the type of experience we wish to leave any guest. We can undoubtedly understand the frustration and inconvenience caused. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. We hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
por un viajero real
Publicado el 18 mar. 2024
Comentario de la dirección del hotel
8 abr. 2024 por Selim, la dirección del hotel
Dear Bryan Alejandro, Thank you for sharing a positive score with us. We feel great seeing these types of rating.
por un viajero real
Publicado el 16 mar. 2024
Recomendado
Limpio buena atención y seguro 💯
Comentario de la dirección del hotel
16 mar. 2024 por Lisa, la dirección del hotel
Dear Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
por un viajero real
Publicado el 14 mar. 2024
Comentario de la dirección del hotel
3 abr. 2024 por Selim, la dirección del hotel
We appreciate hearing that you had such a wonderful time during your stay with us at Fontainebleau Miami Beach. Our goal for our guests is for you to relax, feel pampered and leave feeling refreshed and rejuvenated. We hope you are already planning your next visit with us.
por un viajero real
Publicado el 5 mar. 2024
Comentario de la dirección del hotel
25 mar. 2024 por Lisa, la dirección del hotel
Dear KatiaThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
por un viajero real
Publicado el 18 feb. 2024
Todo estuvo excelente
Comentario de la dirección del hotel
19 feb. 2024 por Lisa, la dirección del hotel
Dear Daysi,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
por un viajero real
Publicado el 11 feb. 2024
Comentario de la dirección del hotel
13 feb. 2024 por Scott, la dirección del hotel
Hi Alain,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us.We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review.Thank you for sharing your feedback. We hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services
por un viajero real
Publicado el 29 ene. 2024
Hay otros que me gustan más y son más económicos o del mismo precio. Ejemplo el hotel de la guitarra 1000 veces mejor y el precio parecido.
Comentario de la dirección del hotel
30 ene. 2024 por Scott, la dirección del hotel
Hi Maria,Thank you for recently visiting Fontainebleau Miami Beach and for taking time to leave a review of your stay. It is highly appreciated. We apologize that we were unable to provide you with an experience that met your expectations. We strive to meet every guest with the iconic levels of service that our guests have come to expect. From your feedback, we are aware that this was not the case during your visit. Our standards are certainly much higher than this. While we are saddened that you had a poor stay, we take all of our reviews very seriously and use them in our continuous attempts to improve. I appreciate you sharing your thoughts. In the near future, we sincerely hope that you will allow us the chance to serve you even better.Kind Regards, Scott Fontainebleau Miami Beach Guest Services
