Calificación basada en 968 comentarios contrastados
2,9 Limpieza de la habitación
3,4 Servicio y personal
3,2 Comodidad de la habitación
2,8 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 15 abr. 2024
Nos hospedamos 4 días, el desayuno estaba muy bueno y el personal super amable pero deberían estar más al pendiente de las personas que tienen allí , mucho ruido en los pasillos comida latas y basura por los alrededores ropa tendida por donde quiera y es que al parecer allí hay personas que esa es su residencia, llegar en la noche y ver a todos sentados afuera y mirar a los huéspedes raro es incómodo…. Por lo demás pues está bien al menos yo no vuelvo. Ojalá lo puedan solucionar
Comentario de la dirección del hotel
17 abr. 2024 por Hotel Manager , la dirección del hotel
Dear Yarelys,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the breakfast and found our staff to be friendly. However, we apologize for the inconvenience caused by the noise in the hallways and the presence of garbage and individuals who may not be guests. Maintaining a peaceful and clean environment for all our guests is a priority, and we will address these issues promptly to ensure a more comfortable experience for everyone. Your comments are valuable to us, and we appreciate your honesty. We hope to have the opportunity to improve and provide you with a better experience in the future.Sincerely, Hotel Manager
por un viajero real
Publicado el 15 abr. 2024
Estás bien para el precio que pague por la habitación,pero hay muchos ruido del lado de la US-1
Comentario de la dirección del hotel
17 abr. 2024 por Hotel Manager , la dirección del hotel
Dear Luis,Thank you for your feedback and perfect rating! We're glad to hear that you found our hotel okay for the price paid for the room. We apologize for any inconvenience caused by noise from the US-1 side. Your feedback is valuable to us, and we'll do our best to address this issue to improve the quality of our guests' stay. We appreciate your understanding and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager
por un viajero real
Publicado el 25 mar. 2024
Llegue y no tenían cuartos disponibles tuve que buscar otro hotel
Comentario de la dirección del hotel
28 mar. 2024 por Guest Relations Management, la dirección del hotel
Hi Pocho! We apologize for the inconvenience you experienced during your stay. It's unacceptable that there were no rooms available upon your arrival. We understand how frustrating that must have been, especially after making a reservation. Your feedback is valuable, and we'll be sure to address this issue with the hotel management to ensure it doesn't happen again in the future. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know.
por un viajero real
Publicado el 5 mar. 2024
Comentario de la dirección del hotel
27 mar. 2024 por Guest Relations Management, la dirección del hotel
Hi Ernesto! We're genuinely sorry to learn that your experience didn't meet your expectations, as reflected in your rating of 2 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is crucial to us, and we take it seriously as we strive to enhance our services. We will thoroughly investigate the issues you've raised to prevent similar occurrences in the future. If you're willing to provide further details about your experience, we would appreciate the opportunity to address your concerns directly. We hope you'll consider giving us another chance to exceed your expectations on a future visit.
por un viajero real
Publicado el 22 oct. 2023
Seems like low income people live there. At any time during the day there were people siting in the stairs, or on portable chairs outside the room, doing nothing, just stearing at me.
Shirless man walking on the aisle, perhaps drunk. Stairs and aisles very dirty.
Comentario de la dirección del hotel
23 oct. 2023 por Guest Relations Specialist , la dirección del hotel
We apologize for the experience you had during your stay. Your feedback is important, and we will address these concerns with our team to improve the environment for all guests. We appreciate your input and hope you might consider giving us another chance in the future.
por un viajero real
Publicado el 29 ago. 2023
El lugar inseguridad personas tomando toda la noche con muy mal aspecto
Comentario de la dirección del hotel
30 ago. 2023 por Guest Relations Specialist, la dirección del hotel
We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.
por un viajero real
Publicado el 5 jul. 2023
Good but not enough
Comentario de la dirección del hotel
6 jul. 2023 por Guest Relations Specialist , la dirección del hotel
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
por un viajero real
Publicado el 15 abr. 2023
Buena atención y buena relación precio calidad.
Comentario de la dirección del hotel
16 abr. 2023 por Manager, la dirección del hotel
Hello Jorge Yesid,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
por un viajero real
Publicado el 23 ene. 2023
Comentario de la dirección del hotel
7 mar. 2023 por Guest Relation Management, la dirección del hotel
Hi Gilardo,Thank you for taking the time to rate our hotel. Insights such as this are invaluable and help us to better our services and accommodations. We hope to have another chance to host you and impress you with our changes.
por un viajero real
Publicado el 8 ene. 2023 en Travelocity
Me gustó el silencio y palmeras que hay al rededor de el hotel.
No me gustó las escaleras viejas y sucias no les dan mantenimiento.
Comentario de la dirección del hotel
9 ene. 2023 por N, la dirección del hotel
Hola Manuel, Gracias por tus comentarios.
