Publicado el 16 abr. 2024
Excellent location for the property, good service and amenities. The room does need a serious touch up in lighting. It was very dim with all the lights on and the window was facing the adjacent building so you didn’t get much light from there either. Shower floor was dirty with stains and marks.
The front door doesn’t close fully by itself and you have to remember to pull it hard to lock it. The keycard access on our door was also pulled off/tampered with on one of the nights which made us worried about the security of our room.
The freezer also made this loud, breathing sound that LITERALLY sounds like someone is standing in the room. Very difficult to sleep at night with it..
Comentario de la dirección del hotel
16 abr. 2024 por Oaks on Willaim suites, la dirección del hotel
Dear Guest, We are glad to hear that you liked our hotel location and service. Please accept my apologies that your guest room did not living up to your expectations. Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared with the maintenance and engineering team and action has been taken to ensure these issues are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.