Calificación basada en 93 comentarios contrastados
4,7 Limpieza de la habitación
4,6 Servicio y personal
4,6 Comodidad de la habitación
4,6 Estado general del hotel
Opiniones contrastadas de Expedia
Recomendado
en Todospor un viajero real desde madrid
Precioso hotel en un lugar muy céntrico.
Publicado el 27 ago. 2016Aconsejable para relajarse después de las visitas a la ciudad
por un viajero real
My go to for Morrocco!
Publicado el 15 mar. 2020 en HotelsAmazing hotel, with great customer service and overall great hotel to stay in. Highly recommend staying here!
por un viajero real
Amazing hotel
Publicado el 9 mar. 2020 en HotelsHonestly an amazing hotel. Great food, Amazing views. The service was impeccable. The room was super comfortable. Lovely pool
por un viajero real
Publicado el 27 feb. 2020 en Hotels
por un viajero real
Publicado el 22 ene. 2020 en Hotels
por un viajero real desde San Francisco- CA
Publicado el 28 dic. 2019
Beautiful property, friendly staff- all very helpful and genuinely kind. I found significant issues with the rooms though - from a shower that backed up flooding the WC, to mold on bathroom walls ( large areas covered in mold not little bits) a clogged, old hand shower, very spotty WiFi, heat out entirely in one room ( attributed the issue to a storm however it had began the day before) wobbly, unkept furniture, lounge chair on which the bottom had given out, loose, old bathroom faucets that were all loose and wobbly etc. For the price of the rooms (or any cost for that matter) I found all these things unacceptable. I brought up some of the significant issues to the staff while there(backed up plumbing etc) and was moved to 3 different rooms during my stay. The staff was accommodating but spent a lot of time apologizing (I felt so bad for them) I am a kind and reasonable person and I fault the facilities manager - Focus needs to expand to the basic function and care of the units and not rely so much on the “optics” and aesthetics to carry the property through. The things I noticed seemed chronic and to not have been tended to for a long time (like the mold covering a huge part of the wall- that would take months) To experience issues with BASIC ESSENTIALS like the bathrooms seems inexcusable. The service staff is kind and lovely but I will not stay here again. Whoever is in charge of maintenance of the units needs a talking to by ownership.
por un viajero real
Publicado el 23 dic. 2019
this is the way to make marrakech really enjoyable.
por un viajero real
Publicado el 18 dic. 2019 en Hotels
por un viajero real
Publicado el 4 dic. 2019 en Orbitz
A magical place to stay. One of the best hotels i have stayed.
por un viajero real
Publicado el 18 nov. 2019
Fantastische locatie dicht bij de medina. Mooie kamers en 's avonds veranderd El Fenn in een sprookje met veel kaarsen, verlichting, open vuurtjes etc. Het personeel doet er alles aan om het je naar de zin te maken. De kamers zijn stuk voor stuk schitterend ingericht. Noah, Bell, Ilham en Achraf (guest service) zijn geweldig in het uitzoeken van wat er te doen is qua uitstapjes eten etc.
