Publicado el 16 nov. 2023
The description is inaccurate for 2 reasons and the hotel declined to respond to contact from Expedia who reached out to the hotel on multiple occasions:
1.There is no wifi in most of the tower, which is important if you are travelling from a country that has banned travel phone plans and only has roaming. The tower is also older and I saw a silverfish bug on the table in the dining area which is located in the tower. I have more things to add but will just focus on these two points and thankfully the staff moved us to the new building after 2 days of no wifi - which I needed for work at nights while my child slept. (Initially the staff suggested I leave my young child in the hotel room in the tower at night and then go across to the new hotel to use a conference room which wasn’t possible because of safety reasons). I am extremely thankful that the staff moved us to the newer building that had wifi.
2.The description of the hotel was initially written to say that there was a playground, children’s pool, mini golf, kid’s arcade/games room and a kid’s club. I see it has been updated now when I look at the listing on Expedia but I have screenshots from the initial advertisement that was still there when we first started our stay. I booked this trip specifically for my child. And unfortunately these things were not there. The only thing that could potentially be a kid’s pool was a small outdoor freezing pool that even the adults would only use to hop into after going into the
Comentario de la dirección del hotel
21 nov. 2023 por Pabisa Bali Park & Tower, la dirección del hotel
Dear customer, we appreciate your review and apologize for any inconvenience given during that time, but we would have appreciated a forward communication with our staff in order to have been able to provide you with a solution. Either way we hope you enjoyed your stay with us and hope to have the pleasure to welcome you back soon.