Not ready!
Publicado el 16 nov. 2019 en HomeAway
Very poor service and communication! No hangers [had to go out for hangers]...washing machine malfunction, could not complete loud washing cycle until after midnight!
Several calls to host who was not available, ( spoke with husband on 2 occasions), husband not helpful AT ALL, he tells me hangers were taken by last guest, and machine was working with last guest! No help!!
Had to wash everything I used in kitchen!
Hair in bed!
Dirty or soiled utensils, spice rack(didn't bother to touch those, yuk!)
Washing machine also soiled.
Finally received text from host late in the evening from host stating since I'm only there two nights did she need to bother bringing hangers the next day! Unacceptable!
Tiny bathroom with odd 'sewer gas' smell.
Tiny balcony over parking garage. So close to neighbors, normal conversations can be heard.
The yard is dusty and gravel covered, as is the 'bar' area in the 'yard'. Not usable.
Also very close to neighbors, normal conversations can be heard.
Rug a tripping hazard!
Deeply disappointed!
Paid for housekeeping (not clean)
Paid for insurance, no one available to speak with, no way leave message on alleged 24/7 service!
Comentario de la dirección del hotel
21 mar. 2020 por VrboOwner, la dirección del hotel
Poor communication? You spoke with and texted my husband or me at least 5 times in the first few hours! And then every 6 hours thereafter. We responded to every single inquiry, but my place does not include a "concierge".
First, you called frustrated that you couldn't "find" my apartment, despite my original welcome letter including precise and detailed instructions, and that you were standing directly in front of the building when you called. Then you wrote that you had an emergency involving insufficient coat hangers! Then the laundry "wouldn't work" despite the fact that is an exceedingly simple machine and worked immediately before you arrived and right after you left! The "dusty yard" cost me nearly $30k. It is eco-friendly desert landscaping. SoCal is a dessert, you know. Close to neighbors? It's a 1930's apartment. You could have guessed that one. Sewer gas... check your diet. My housekeeper is amazing. And, yes, it is possible to trip over a rug. .....Just having to reply to this nonsense reminds me of the nightmare that was hosting you. As helpless as Blanche Dubois and imperious as Victoria. Good bye and good luck!