Excellent location and common areas, terrible room
Publicado el 14 ago. 2022 en Hotels
Excellent location and very clean. Nice pool and funny hotel activities. Most of the staff were exceptional, but I was given a room with sealed and opaque windows by a noisy area of the hotel (I don't know what was at the other side since I could see nothing through the so-called "windows"). I was woken up at 7am because of the noise. I asked for another room and it took 8 hours to get a new one, the person at the reception who assigned the new one seemed to be bothered because of my request. Of course, she gave me a small room where I had to leave my clothing on the desk (there were no drawers or closet shelves). If you want to stay in this hotel and ensure to get a room with basic things (like a window or shelves, and able to sleep until 8-9am), you will need to pay more for an upgrade.
Comentario de la dirección del hotel
15 ago. 2022 por Hollywood Roosevelt, la dirección del hotel
Dear Patricia,
Your feedback in invaluable to us, and we are glad to know what worked for you and what didn't on your most recent trip. We are glad you loved our location and our beautiful common spaces and iconic atmosphere, but we are sorry to learn that your room let you down. We know we can earn your top score, and hope to welcome you back one day.
All the best,
The Hollywood Roosevelt