Comentario de la dirección del hotel
18 sept. 2023 por Victoria Villareal, Guest Experience Manager, la dirección del hotel
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.Cleanliness and great service is our standard and are always working with our team on how we can improve that even more. Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport