Calificación basada en 980 comentarios contrastados
4,1 Limpieza de la habitación
4,1 Servicio y personal
3,6 Comodidad de la habitación
3,7 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 7 oct. 2023
Over priced, old, dirty. Service is not terrible. Food is not good. They will not help you if you need anything, just do the bear minimim. This hotel is bad (and very expensive for this low quality)
Comentario de la dirección del hotel
10 oct. 2023 por Gem Hotels , la dirección del hotel
Dear Guest, Thank you for your comments. We offer our sincerest apologies for the less than satisfactory experience that you had at our property. We understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity to make it right. Needless to say, customer feedback is vital to our operations and we are most grateful for the effort you have made to share your observations. Please allow me to reassure you that the hotel will use your comments to improve future services and to avoid future occurrences. We highly value your patronage and genuinely hope you will afford us the opportunity look forward to welcoming you back soon.Kind regards,Guest Relations Team.
por un viajero real
Publicado el 24 jul. 2023 en Hotels
Comentario de la dirección del hotel
27 jul. 2023 por Gem Hotels, la dirección del hotel
Dear Guest, Thank you for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!
por un viajero real
Publicado el 20 mar. 2022
La ubicación, el personal del hotel, las camas
Comentario de la dirección del hotel
29 mar. 2022 por Gem Hotels, la dirección del hotel
Dear Guest,
We love hearing feedback such as yours, it is wonderful to see you found our team friendly and enjoyed our location - We hope you had a fab time exploring London!
We look forward to welcoming you back in future.
Warm regards,
Guest Relations Team.
por un viajero real
Publicado el 16 mar. 2022
The bed was very old and unconfortable. The quality of the air inside was unhealthy. Really this is one of the most bad hotels that I stayed in my life. I dont recommend.
Comentario de la dirección del hotel
29 mar. 2022 por Gem Hotels, la dirección del hotel
Dear Guest,
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the inconvenience caused during your stay. Please be assured that your comments are taken seriously, and we will do our best to improve and avoid this unpleasant situation in the future.
We hope you will give us one more chance by staying with us in the future.
Kind regards,
Guest Relations Team.
por un viajero real
Publicado el 13 feb. 2020
Comentario de la dirección del hotel
13 feb. 2020 por Gem Hotels Guest Relations Team, la dirección del hotel
Dear Guest
Thank you so much for taking the time to leave a positive review for us.We hope we reached your expectations and your stay with us was enjoyable. The team look forward to welcoming you again in the future.
Kind Regards,
por un viajero real
Publicado el 4 dic. 2019 en Hotels
por un viajero real
Publicado el 30 jul. 2019
La habitacion esta bien comparando con el resto de hoteles del estilo, esta centrico, aunque un poco anticuado sobre todo el baño, muy pequeño y antiguo, las cortinas de la habitacion estaban muy rajadas. Las camas comodas. No cogimos desayuno porque era carisimo
Comentario de la dirección del hotel
7 ago. 2019 por Grange Guest Relations Team, la dirección del hotel
Dear Guest,
Thank you for taking the time to complete our online review following your recent stay at the Grange Langham Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused.
We do hope that we would have the pleasure of having you back to the hotel in the future.
Kind Regards
Grange Guest Relations Team
por un viajero real
Publicado el 22 jul. 2019
Muy buen hotel, comodo, limpio, personal excelente!!
Comentario de la dirección del hotel
24 jul. 2019 por Grange Guest Relations Team, la dirección del hotel
Dear Guest,
Thank you for your kind words after your recent stay at our Grange Langham Court Hotel. We are very happy to hear that you enjoyed your days with us and would be happy to welcome you to our hotel soon again!
Kind Regards
Grange Guest Relations Team
por EDUARDO desde Madrid
Cambio de hotel a la llegada
Publicado el 29 dic. 2015 en HotelsNo puedo opinar sobre el hotel porque a nuestra llegada nos dijeron que por un problema técnico no podían alojarnos en las dos habitaciones triples que teníamos reservadas hace meses. Nos ofrecieron las mismas dos habitaciones en otro hotel de la cadena de similares características a cinco minutos andando
Asimismo, nos regalaron dos días de desayuno inglés para los 6 que íbamos y una cena gratis en el hotel original.
El único pero es que creo que nos debían haber avisado dl cambio de hotel, pero salvo esto, debo reconocer que la cadena se portó correctamente.
Recomendado
en Todospor un viajero real desde españa
Hotel muy bien ubicado
Publicado el 11 nov. 2014
Pros: La ubicación
Contras: El tamaño de las habitaciones
Todo correcto pero las habitaciones son muy pequeñas. El personal amable.
