Calificación basada en 93 comentarios contrastados
4,5 Limpieza de la habitación
4,0 Servicio y personal
4,5 Comodidad de la habitación
4,1 Estado general del hotel
Opiniones contrastadas de Expedia
por Juan desde Sevilla
Las instalaciones bien, trato humano no existe
Publicado el 7 ene. 2014
Pros: Instalaciones
Contras: Cambio de personal, o que contraten alguien que responda cuando haya problema.
Lugar: Perfecto
No hubo check in, no sabían que una familia llegaba esa tarde, con el retraso que nos causó. Pudimos entrar gracias a que una pareja que entraba nos dio los códigos de acceso, la persona que nos indicó donde estaba la llave no trabajaba allí, según él. Si resolvimos algunos asuntos fue gracias a que Expedia intermedió. No hubo check out. No se disculparon en ningún momento de forma personal. El poco contacto con ellos mediante SMS. Por último y como guida del pastel, el día que lo dejamos por la noche, una fiesta Hard-core, cuyos subwofer retubaban de tal manera que el dormir os podéis imaginar como fue. En fin instalaciones perfecta, pero su profesionalidad deja mucho que desear.
Recomendado
en Todospor un viajero real
Perfect position for Excel
Publicado el 2 oct. 2017Fantastic spacious apartment, hopefully issues with the key collection will improve.
Comentario de la dirección del hotel
3 oct. 2017 por The owners - Fox Apartments, la dirección del hotel
Hi, glad you loved the apartment and trust your stay was enjoyable.
Yes, we have dropped the management company after they introduced confusion following years of smooth running. Key collection is back to its simple, straightforward and easy process.
I hope we can welcome you back again soon :)
por Diane
London visit
Publicado el 21 ago. 2017 en HotelsThe apartment was nice and certainly large enough for the four of us. There were two bedrooms up a spiral staircase. One had a double bed and doors which led out onto a small decking area at the back of the flat with no view. The other had a double bed and two single beds (and a cot) and an en suite. This bedroom, however, had a skylight window with a blind on it but we searched everywhere to find the pole to pull the blind shut but could not find it. We had to get a chair from down stairs so we could reach the blind and close it. Then we realised that the window in this room had no curtains or blinds so there was nothing to stop the light coming streaming in in the morning. We were hoping for a relaxing break!! We were awakened by the planes at 07.00 anyway but did not want to get up at 05.00 when the sunlight broke through!!
This window looked onto the decking area so our friends could see into our room!! Not very practical if children had been using this room.The following day I tried to block some of the light by placing extra pillows etc at the window which did not help much. Also some of the light bulbs did not work.
There were a couple of small supermarkets nearby.
Comentario de la dirección del hotel
28 ago. 2017
Hello Diane and thank you very much for your review of our apartment. I'm very glad you liked the place and I am sorry about your early mornings! We have advised the owner to put blinds and curtains in the larger bedroom, for the benefit of future guests. The light bulbs will be replaced immediately, thank you for bringing the matter to our attention. I hope we can welcome you back again soon and meet your expectations during your stay!
por Chor Yan
Publicado el 26 jul. 2017 en Hotels
没有預早聲明遲check in 要加收費用，環境像在貨倉內的劏房，但室內環境可接受，但家具不潔，鋪滿塵埃!
Comentario de la dirección del hotel
30 jul. 2017
Valued guest, I believe a very small charge was made to cover wages for the 'Out of Hours' staff to let you into the property when your party failed to arrive? This is part our excellent service but thank you, we will add this to our description as most people will be pleased that their booking will still be available even-though they may be severely delayed.
We didn't find the dust you mentioned but we re-doubled our efforts and gave an extra polish just in case!
Im please you found the location acceptable when your other review stated inconvenient location and poor amenities. For clarity, we are a few minutes away from 2 Railway stations, Taxi Rank, 2 Bus Services, A Cable Car over the Thames, River Taxis and even an International Airport. Within 10 mins you can be at Canary Wharf shopping, the O2 Concerts and the UNESCO World Heritage Site at Greenwich Maritime. 10 Mins more again and you reach the Cutty Sark.
We are also located within walking distance of 20 Restaurants, 15 Coffee Bars, 3 nightclubs, a Supermarket and International Cashpoints.
Thank you for choosing our lovely apartment for your stay in the world famous, historic London Dockland region
por un viajero real
Publicado el 5 dic. 2016 en Hotels
VERY Convenient for staying close to the Excel Center
Recomendado
en Viaje de negociospor un viajero real desde Amsterdam
Perfecte liggng voor als je de beurs in Excel bezo
Publicado el 10 nov. 2016
Pros: Ligging, je loopt de beurshal uit en bent in je app
Contras: -schoonmaak, luxe
Lugar: Londo Excel, London City Airport en de DLR naar het centrum
Groot appartement , alles wel aanwezig maar qua netheid ( schoon???) en verzorging mag het wel even een opknapbeurt hebben.
keuken en badkamer niet heel schoon , gordijnen sluiten niet of ze hangen er gewoon niet etc .
TV in slaapkamer werkte ook niet ,
Recomendado
en Todospor un viajero real desde Australia/Canberra
Great apartment ideally situated
Publicado el 15 jul. 2016
Pros: Quality, space and cleanliness. The staff were excellent also.
Contras: Nothing at this stage.
Lugar: The location was 1 minute walk to both the DLR and the ExCel and a ride on the sky-rail to the O2. Easy for the exhibitions, concerts and sightseeing.
With a family of 5 it is always difficult to find a room with space. Fox apartments provided us with the space needed with the high levels of cleanliness and facilities required. The apartment is ideally situated within walking distance to both the ExCel and the O2 (with a small trip via the sky-rail) and 1 minute walk to the DLR for those wanting a quick ride into the heart of London.
Comentario de la dirección del hotel
8 ago. 2016 por Chris, la dirección del hotel
Hello Gerrard, thank you for taking the time to share your family's experience at our apartments. The nearby Emirates Air Line is pretty spectacular day or night isn't it!
I'm glad the team looked after you all and I hope we can welcome you back another time soon.
por un viajero real
Great appartment!
Publicado el 7 mar. 2016 en HotelsBooked a 1 night stay while working at an Event @ Excel - ideal location ! Check in / check out done via the Fox pub
por Daniel desde Hong Kong
Publicado el 12 ago. 2014 en Hotels
Apartment is spacious, clean and tidy. Staff are friendly. Location is quite far from central London. No lift installed. Sink was leaking on day of check in. Serious of mosquito problem.
Recomendado
en Todospor un viajero real
Sehr schönes Apartment in Nähe von London Centrum
Publicado el 25 jul. 2014Haben einen Einwöchigen City Urlaub in London gemacht. Das Apartment wahr idieal für uns.Sehr schön gelegen in den Docksland.Sehr gut geeignet für Familien und Urlaub mit Freunden.Gute Anbindung mit der DLR Bahn zur City London. Sehr gepflegtes und sauberes Apartment.
