I thought the property in August and arrived at 1:30 to find no one living there the whole place locked up I rang the doorbell seven I went to another house on the property where there was a sign go to the Manorhouse where I had already been I rang the phone no one answered I’m a 72-year-old woman travelling by myself and I had a panic attack when I realised that the accommodation I had booked in August was not going to be available I shan’t be using Expedia again and I certainly won’t be recommending grow the house to anyone
Comentario de la dirección del hotel
28 dic. 2022 por Groarty, la dirección del hotel
Hello Dawn.I am sorry you had this experience, it clearly states on all our booking literature that check in is after 5pm,(17.00 hrs). unless pre arrangement has been made with ourselves where I would have been here to check you in, or a front door key would have been left outside for you. As it was a few days before Christmas I had been in the city centre shopping. The room was there for you and we waited until 12.00 midnight on your arrival.RegardsJohn & Margaret Groarty House & Manor.