Calificación basada en 5.267 comentarios contrastados
4,0 Limpieza de la habitación
4,1 Servicio y personal
3,5 Comodidad de la habitación
3,6 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 3 abr. 2024
Excelente ubicación . Zona hermosa , en la esquina el metro y a pasos de Oxford Street . Buen hotel y lindas habitaciones
Comentario de la dirección del hotel
6 abr. 2024 por Royal National Hotel, la dirección del hotel
Dear Guest,Thank you for sharing your positive feedback with us!We are delighted to hear that you enjoyed our excellent location, nestled in a beautiful area and conveniently situated on the corner of Russel Square Underground station, just steps away from Oxford Street.It is wonderful to know that you found our hotel to be good and our rooms to be nice. We strive to provide our guests with comfortable accommodations and a pleasant experience.We appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Omar
por un viajero real
Publicado el 1 abr. 2024
por un viajero real
Publicado el 27 feb. 2024
Muy buenas instalaciones al igual que la atención del personal
Comentario de la dirección del hotel
27 feb. 2024 por Royal National Hotel, la dirección del hotel
Dear David,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you found our facilities to be very good and that you appreciated the attentive service provided by our staff.We strive to provide excellent service and a comfortable stay for all our guests, and we're glad to know that we met your expectations.We look forward to welcoming you back for another pleasant stay in the future.Best regards,Monique Royal National Hotel
por un viajero real
Publicado el 21 ene. 2024
Excelente ubicación, el hotel muy completo, habitaciones de buen tamaño , faltan accesorios a las habitaciones como cobijas solo tenia 1 saba y una cobija y el clima estaba a -2°, uno de los elevadores fallo y te quedas encerrado un rato cosa de mantenimiento, de ahi en mas muy bien cerca del metro y del bus, para el costo es muy buena opcion.
El buffet desayuno es muy caro para los platillos que ofrece.
Comentario de la dirección del hotel
23 ene. 2024 por Royal National Hotel, la dirección del hotel
Dear Ing.,Thank you for sharing your valuable feedback about your recent stay at our hotel. We're pleased to hear that you found our location excellent and appreciated the completeness of our facilities, as well as the good-sized rooms.We apologize for any inconvenience you experienced due to the lack of accessories such as blankets in your room. Your feedback is important, and we will review our room amenities to ensure that our guests are provided with the necessary items for a comfortable stay, especially during colder weather.We are sorry to learn about the elevator issue and the maintenance inconvenience you faced. Our team is actively working to address such issues promptly to minimize any disruption for our guests. Your understanding is appreciated, and we will use your feedback to improve our services further.Regarding the breakfast buffet, we regret that it did not meet your expectations in terms of value for money. We will review the offerings and pricing to ensure that our guests receive a satisfactory dining experience.We appreciate your detailed feedback, as it helps us identify areas for improvement. If you have any additional comments or suggestions, please feel free to share them. We hope to have the opportunity to welcome you back and provide you with an enhanced experience in the future.Best regards,Monique Royal National Hotel
por un viajero real
Publicado el 7 ene. 2024
Comentario de la dirección del hotel
10 ene. 2024 por Royal , la dirección del hotel
Dear Mario,Thank you for taking the time to share your rating. We appreciate your feedback, and if there are any specific aspects of your stay that you'd like to discuss or provide more details on, please feel free to let us know. We always aim to enhance our guests' experience, and your input is valuable.If you have any further comments or if there's anything we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for an improved stay in the future.Best regards,Monique Royal National Hotel
por un viajero real
Un buen hotel bien conectado
Publicado el 16 dic. 2023 en HotelsAunque no es el hotel de mis sueños, está muy bien relación calidad -precio. Está cerca del centro y estás al lado del metro y varios autobuses. A muy pocos minutos andando tienes el British Museum y del parque de Rushell Square. Lo que menos me gustó fue la bañera, que, además de estar muy alta (es complicado entrar y salir de ella), el cabezal de la ducha es fija a la pared y era difícil no mojarse la cabeza cada día. Por lo demás, cambian toallas cada día y estaba limpio (todo lo limpia que puede ser un moqueta).
Comentario de la dirección del hotel
19 dic. 2023 por Royal National Hotel, la dirección del hotel
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments about the hotel's value for money, central location, and cleanliness.We also take note of your feedback regarding the bathtub and shower arrangement. We understand the importance of guest comfort, and your input will be considered for future improvements.We hope you enjoyed your visit to the British Museum and other nearby attractions. If you have any further suggestions or if there's anything else we can do to enhance your experience, please feel free to let us know.We look forward to welcoming you back in the future.Best regards,Monique Royal National Hotel
por un viajero real
Publicado el 3 dic. 2023 en Hotels
El hotel ya es un poco viejo de los pasillos y las puertas de las habitaciones, las camas no están tan cómodas..!!
Comentario de la dirección del hotel
5 dic. 2023 por Royal National Hotel, la dirección del hotel
Dear Alejandra,Thank you for sharing your feedback about your recent stay. We appreciate your honest observations, and we regret that certain aspects of your experience did not meet your expectations.Your comments regarding the age of the hallways, doors, and comfort of the beds are valuable, and we will use them to identify areas for improvement. Guest comfort is of utmost importance to us, and we apologize for any inconvenience you experienced.If there's anything specific you'd like to share or if there are ways we can make amends, please feel free to reach out directly. We value your feedback and hope to have the opportunity to better serve you in the future.Best regards,Monique Royal National Hotel
por un viajero real
Publicado el 18 nov. 2023
Ubicación excelente, instalaciones antiguas pero dan un buen servicio.
Comentario de la dirección del hotel
18 nov. 2023 por Royal National Hotel, la dirección del hotel
Dear Juan Manuel Colomo,Thank you for taking the time to share your feedback with us past your recent stay with us.We're delighted to hear that you found our location excellent and that you experienced good service during your stay. Your satisfaction is our priority, and we're pleased to know that our team could make your time with us enjoyable.We appreciate your acknowledgement of our service quality. Providing a positive and memorable experience for our guests is something we take great pride in, and it's encouraging to hear that we met your expectations in this regard.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing an even better experience.Warm regards,Jashanpreet KaurRoyal National Hotel
por un viajero real
Publicado el 17 nov. 2023
Comentario de la dirección del hotel
20 nov. 2023 por Royal National Hotel, la dirección del hotel
Dear Alfredo,Thank you for taking the time to provide your rating. We appreciate your decision to stay with us, and we hope you had a pleasant experience.If you have any specific feedback or suggestions on how we can improve and earn a higher rating next time, please feel free to share. We value your input and aim to provide the best possible service.We look forward to welcoming you back in the future for another enjoyable stay.Best Regards,Monique Royal National Hotel
por un viajero real
Publicado el 16 nov. 2023 en Hotels
la habitación era cómoda, muy buena la ubicación del
hotel, cerca a restaurantes y comercios,muy accesible al transporte publico y cercano a pie a muchos lugares de interés.
Comentario de la dirección del hotel
16 nov. 2023 por Royal National , la dirección del hotel
Dear Gustavo,Thank you for choosing to stay with us and for providing valuable feedback. We appreciate your rating and are pleased to hear that you found the room comfortable.It's wonderful to know that you enjoyed the convenient location of our hotel, with close proximity to restaurants, shops, and easy access to public transport. We strive to provide a central and accessible location for our guests to explore the surrounding area.We're delighted that our hotel's proximity allowed you to explore many places of interest within walking distance. Your comments are valuable to us, and we hope to have the opportunity to welcome you back for an even more satisfying experience.If there are specific areas where we can improve or if you have any additional feedback, please feel free to share. We look forward to hosting you again in the future.Best regards,Haider ShaheenFront OfficeRoyal National
