Calificación basada en 194 comentarios contrastados
4,5 Limpieza de la habitación
4,5 Servicio y personal
4,3 Comodidad de la habitación
4,2 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 22 dic. 2023 en Hotels
Best of the Best
por un viajero real
Publicado el 17 jul. 2023
por un viajero real
Incredible LACK of consideration from the Manager.
Publicado el 16 nov. 2021 en HotelsPlease reconsider satying at this hotel or any Mandarin Oriental property, They do not care at all if you are a LOYAL customer/guest. Had a huge problem with the flights and tried to comunicate and call the MO London to advise about the problem and avoid a no show and they DID not answer the phone it was after ours I know but anyway they MUST have a person to answer or an emergency can not appear after ours ???
We tried to let them know that we were not allowed to board British airways flight and finnaly next day they answered and did not care about our frustation and charged a penalty night, even when we tried many times to advise one night before but nobody was ther to answer the telephone in a 6 star hotel. Very dissapointed never ever will stay at any MO hotel.
Comentario de la dirección del hotel
22 nov. 2021 por Mandarin Oriental Hyde Park, London, la dirección del hotel
Dear Guest
On behalf of our colleagues, I wanted to thank you for taking the time for leaving your feedback about your recent experience with Mandarin Oriental, Hyde Park, London. I am so sorry that you were unable to travel and visit our hotel.
We are committed to delivering a wonderful experience to each and every one of our guests while we keep striving to deliver a higher and more consistent level of service excellence, I am so sorry that we were unable to answer any of your calls and allow your reservation as a result in a no show status due to the poor handling of your booking from our side. As luxury hoteliers it is our aim to fully exceed your expectations, which on this occasion we clearly failed. I would be delighted to look further into your comments, as such if you would like to reach out to me directly at the hotel in order to further understand how this terrible situation went so wrong, and more importantly how I can make it right for you. I am so sorry that you were unable to travel and visit our hotel.
In the meanwhile I wish you a pleasant day ahead and look forward to hearing from you in due course.
Kind regards & renewed apologies
Denny Lane
Director of Rooms
por un viajero real
Mandarin londres
Publicado el 25 nov. 2019 en HotelsExcelente todo, muy buena ubicacion
por un viajero real
Publicado el 7 oct. 2017 en Hotels
Comentario de la dirección del hotel
3 nov. 2017
Thank you very much for your kind review, and we hope you enjoyed your time with us at the Mandarin Oriental Hyde Park, London. We are very much looking forward to welcoming you back to our Hotel in the near future.
por un viajero real
Ffancisco.
Publicado el 30 mar. 2016 en Hotelsmaravillosa, nuestra estancia.
por Lidia desde Barcelona
Las habitaciones necesitan una renovación
Publicado el 25 dic. 2013 en HotelsPara el tipo de hotel que nos tiene acostumbrados la firma, la impresion es de un hotel anticuado, todo y que cuenta con un excelente servicio de personal. La estancia ha sido agradable.
por un viajero real
Publicado el 8 abr. 2024
I enjoy all, except there is no place that van eat&drink outside ehich faced to Hydepark. The door was closed and not opened to sit against Hyde.
por un viajero real
Publicado el 20 mar. 2024
This property was AMAZING! 5 star experience the whole way. Turn down service, fresh flowers everywhere, customized gifts, and a wonderful spa. High tea at the rose bury is a must!! The staff is so nice and helpful. Definitely recommend!! Will stay here again.
por un viajero real
Publicado el 4 mar. 2024
Good
Comentario de la dirección del hotel
19 mar. 2024 por Jonathan, la dirección del hotel
Dear Kenan,Thank you for choosing to stay with us at the Mandarin Oriental Hyde Park, London and for taking the time to write a review.We are happy to see that you enjoyed your stay with us.We look forwards to welcoming you back soon.With kind regards,
