Calificación basada en 992 comentarios contrastados

3,7 sobre 5
El 83% de los huéspedes lo recomienda
3,9 Limpieza de la habitación
4,0 Servicio y personal
3,9 Comodidad de la habitación
3,6 Estado general del hotel
Opiniones contrastadas de Expedia
4 de 5
por un viajero real

Publicado el 17 feb. 2024
It doesn't feel like a 200 usd property. Pros: Rooms are big. They have a microwave and minibar where you can heat/chill food. Bath amenities are good (Dove) and they provide you with toothbrush, soap, and other amenities. Cons: The property seems to be old, and the service is not good enough.
5 de 5
por un viajero real

Publicado el 3 dic. 2023
La recepcionista q estuvo a cargo de mi entrada muy amable y servicial
1 de 5
por un viajero real

Este viajero dejó únicamente su puntuación Publicado el 26 nov. 2023
1 de 5
por un viajero real desde Guatemala

Publicado el 12 nov. 2023
Encontramos en el cuarto varias cucarachas
Comentario de la dirección del hotel
13 nov. 2023 por Maria, la dirección del hotel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and frustration caused by the unwelcome presence of roaches during your time with us. Rest assured, we take these concerns seriously and are committed to resolving the issue promptly.We would like to inform you that upon receiving your review, our dedicated pest control team immediately conducted a thorough inspection of the affected areas. Appropriate measures have been taken to eliminate the problem and ensure that it does not recur. We understand the impact this had on your experience, and we deeply regret falling short of your expectations.Despite this unfortunate incident, we do hope that there were other aspects of your stay that met your satisfaction. We truly value your feedback as it allows us to continuously improve and provide a better experience for all guests. Our team is constantly working to maintain the highest standards of cleanliness and comfort, and we appreciate your understanding as we address this specific issue.Should you decide to stay with us again in the future, we would be more than happy to ensure your next visit is nothing short of exceptional. Please feel free to reach out to our management directly, and we will personally oversee your reservation to guarantee a comfortable and hassle-free stay.Once again, we extend our sincerest apologies for the inconvenience caused, and we thank you for providing us with an opportunity to rectify the situation. We genuinely value your patronage and hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,
4 de 5
por un viajero real

Publicado el 12 nov. 2023
Hay que mejorar
Comentario de la dirección del hotel
13 nov. 2023 por Maria, la dirección del hotel
freestarflopsAI ChatLoginAI ChatAI Chat is an AI chatbot that writes text. You can use it to write stories, messages, or programming code. You can use the AI chatbot as a virtual tutor in almost any subject.freestarChat HistoryEdit chat historywrite a response to hotel guest that left a review of 4 out of 5.DeleteSave & GoCancelDear valued guest,Thank you for taking the time to share your feedback and for choosing to stay with us at our hotel. We appreciate your review of 4 out of 5, and we are pleased to learn that your overall experience with us was enjoyable.We would like to extend our gratitude for acknowledging the efforts of our team in providing you with a comfortable stay. Our staff takes great pride in delivering exceptional service, and we are thrilled to know that it left a positive impression on you. Rest assured, your kind words will be passed on to them as they will be delighted to hear about your satisfaction.However, we also noticed that there might have been some aspects that prevented us from achieving a perfect rating in your experience. We genuinely value your feedback as it aids us in identifying areas where we can improve our guests' satisfaction further. If you would be kind enough to share any specific suggestions or concerns you may have had during your stay, we would be grateful and eager to address them accordingly.We strive to provide our guests with an exceptional experience and constantly work towards refining our services. Your input will play a vital role in ensuring we meet and exceed your expectations during any future visits. We genuinely appreciate your support and the trust you have placed in us.Thank you once again for your valuable review, and we hope to have the privilege of welcoming you back soon for another pleasant stay.Warmest regards,
4 de 5
por un viajero real

Publicado el 7 nov. 2023
Mr. Reginaldo from the breakfast buffet is amazing!! incredible human person. congratulations!! The lady from the front desk. don't know her name, but is pregnant. her treat was awful. lack of service, never smiled to any one.
Comentario de la dirección del hotel
7 nov. 2023 por Maria, la dirección del hotel
Dear valued guest,Thank you for taking the time to leave a 4-star review of your recent stay with us. We are delighted to hear that you enjoyed the breakfast buffet and our amazing team member, Mr. Reginaldo. We will be sure to pass along your kind words to him.However, we are deeply sorry that your experience with the lady at the front desk fell short of your expectations. We want to offer our sincerest apologies for any inconvenience this may have caused you during your stay.Nonetheless, we will use your feedback to address her concerns and ensure that our front desk team is providing the highest level of service possible.Once again, thank you for choosing to stay with us, and we hope to have the chance to welcome you back in the future.Sincerely,
4 de 5
por un viajero real

Publicado el 14 oct. 2023
Everything was excellent: the bed, the room, the breakfast, the staff in charge of breakfast and the lobby. But in our room we had problems with the air and we called several times and they never came to check it. I know the hotel is under repair but they only failed in this.
Comentario de la dirección del hotel
18 oct. 2023 por Maria, la dirección del hotel
Dear valued guest,We would like to extend our sincere appreciation for choosing our hotel as your place of stay. We are grateful for the feedback you have provided us regarding our facility and services.We are delighted to hear that your overall experience was positive, and we take pride in being able to meet most of your needs and requirements. However, we understand that there may be certain aspects that did not fully meet your expectations, and for that, we apologize.We would like to assure you that we will make every effort to address the areas of concern you have indicated. Our team of professionals continually strives to ensure that our guests have an enjoyable and comfortable stay, and your opinion will help us improve our service delivery.Thank you for taking the time to share your feedback. We look forward to providing you with an even better experience on your next visit.Best regards
5 de 5
por un viajero real

Publicado el 9 ago. 2023 en Hotels
Comentario de la dirección del hotel
12 ago. 2023 por Maria, la dirección del hotel
Thank you for taking the time to tell us about your experience at Holiday Inn Express Florida City Gateway to Keys. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.
4 de 5
por un viajero real

Publicado el 8 ago. 2023
Bueno para empezar la ruta hacia Key West
Comentario de la dirección del hotel
12 ago. 2023 por Maria, la dirección del hotel
Thank you for taking the time to tell us about your experience at Holiday Inn Express Florida City Gateway to Keys. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.
5 de 5
por un viajero real

Publicado el 16 jul. 2023 en Hotels
Comentario de la dirección del hotel
20 jul. 2023 por Maria, la dirección del hotel
Hello,Thank you for taking the time to tell us about your experience at Holiday Inn Express FLORIDA CITY-GATEWAY TO KEYS. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.