Comentario de la dirección del hotel
13 nov. 2023 por Maria, la dirección del hotel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and frustration caused by the unwelcome presence of roaches during your time with us. Rest assured, we take these concerns seriously and are committed to resolving the issue promptly.We would like to inform you that upon receiving your review, our dedicated pest control team immediately conducted a thorough inspection of the affected areas. Appropriate measures have been taken to eliminate the problem and ensure that it does not recur. We understand the impact this had on your experience, and we deeply regret falling short of your expectations.Despite this unfortunate incident, we do hope that there were other aspects of your stay that met your satisfaction. We truly value your feedback as it allows us to continuously improve and provide a better experience for all guests. Our team is constantly working to maintain the highest standards of cleanliness and comfort, and we appreciate your understanding as we address this specific issue.Should you decide to stay with us again in the future, we would be more than happy to ensure your next visit is nothing short of exceptional. Please feel free to reach out to our management directly, and we will personally oversee your reservation to guarantee a comfortable and hassle-free stay.Once again, we extend our sincerest apologies for the inconvenience caused, and we thank you for providing us with an opportunity to rectify the situation. We genuinely value your patronage and hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,