Calificación basada en 274 comentarios contrastados
4,3 Limpieza de la habitación
4,4 Servicio y personal
4,2 Comodidad de la habitación
4,1 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 28 mar. 2024
Comentario de la dirección del hotel
31 mar. 2024 por Sandra, Guest Experience Manager, la dirección del hotel
Thank you for your 5* rating. We hope to see you again in the future. Kind regards SbN
por un viajero real
Publicado el 29 ene. 2024
Average. Could do with better food options
Comentario de la dirección del hotel
31 ene. 2024 por Sandra, Guest Experience Manager, la dirección del hotel
Muhammed, thank you for your comments. We have the Lakes restaurant, Lounge area as well as the Sports Bar available so we have plenty of options to dine in at our resort. We hope to see you again in the future. Kind regards SbN
por un viajero real desde Reading
Publicado el 15 ene. 2024
Comentario de la dirección del hotel
17 ene. 2024 por Sandra, Guest Experience Manager, la dirección del hotel
Ryan, thank you so much for leaving us a 5* rating, we are pleased you enjoyed your visit and look forward to seeing you again soon. Best Wishes SbN
por un viajero real
Publicado el 7 ene. 2024
Overall the experinece was good. The reception staff was amazing and very friendly always smiling and polite.
Comentario de la dirección del hotel
17 ene. 2024 por Sandra, Guest Experience Manager, la dirección del hotel
Didem, thank you for your review. We are pleased you had a good time and hope you will visit us again very soon. Best Wishes SbN
por un viajero real
First class value
Publicado el 5 ene. 2024 en HotelsGreat accomadstion., great staff grest food
Comentario de la dirección del hotel
17 ene. 2024 por Sandra, Guest Experience Manager, la dirección del hotel
Rod, thank you for leaving us a 5* review. We are delighted to hear that you enjoyed your stay. We hope to see you again very soon. Kind regards SbN
por un viajero real
Publicado el 14 dic. 2023 en Hotels
Comentario de la dirección del hotel
20 dic. 2023 por Sandra, Guest Experience Manager, la dirección del hotel
Hana. Thank you for leaving us a 10/10 rating. We hope to see you again soon. Best Wishes SbN
por un viajero real
Weekend break
Publicado el 4 dic. 2023 en HotelsI have stayed at the Stoke by nayland hotel many times before the pandemic and was always impressed by the standard of hotel accommodation, facilities and the warm customer service that is provided by staff. This weekend I spent 1 night at the hotel with my husband. The staff were wonderful and really went above and beyond to look after us. The food in the bar was fantastic and really reasonable prices and the spa was great. Unfortunately the room we were in 319 was not great and really let down the experience. It was tired and dated, we booked a double bed and received 2 singles pushed together with no topper so you had a massive join in the middle. The mattress was old, stained and uncomfortable so I had to request a duvet from house keeping to lay over mattress to improve comfort. I would give this hotel 4 stars but room really let it down.
Comentario de la dirección del hotel
6 dic. 2023 por Sandra, Guest Experience Manager, la dirección del hotel
Victoria. Thank you for taking the time to leave us a review; your comments have been addressed with the respective Teams. We are pleased that you found our staff wonderful, enjoyed the food and the Spa. Best Wishes SbN
por un viajero real
Excellent all round
Publicado el 24 nov. 2023 en HotelsReally nice hotel with very helpful staff and excellent facilities, must mention Tom at check in who was very helpful.
Comentario de la dirección del hotel
26 nov. 2023 por Sandra, Guest Experience Manager, la dirección del hotel
David, thank you for leaving us a 10/10 review and we are delighted to hear you enjoyed your stay. Your kind comments have been passed onto Tom. Best Wishes SbN
por un viajero real
Publicado el 20 nov. 2023 en Hotels
A lovely enjoyable restful stay
Comentario de la dirección del hotel
22 nov. 2023 por Sandra, Guest Experience Manager, la dirección del hotel
Thank you for leaving us a 10/10 review. We are delighted to hear you had such a lovely stay and look forward to seeing you again very soon. Best Wishes SbN
por un viajero real
Publicado el 11 nov. 2023 en Hotels
Comentario de la dirección del hotel
15 nov. 2023 por Sandra, Guest Experience Manager, la dirección del hotel
Dean, thank you for your 8/10 score. We hope to see you again soon. Best Wishes SbN
