Calificación basada en 450 comentarios contrastados
4,1 Limpieza de la habitación
4,2 Servicio y personal
4,1 Comodidad de la habitación
3,9 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 6 dic. 2017 en Hotels
Comentario de la dirección del hotel
8 dic. 2017
Dear Guest, it was our pleasure to have you as our Guest in our hotel. Thank you for your review and we are looking forward to welcome you soon. Sincerely,
por Roberto
Publicado el 14 mar. 2016 en Hotels
Bad. I will not go again. Internet works terrible. It's noisy area. Couldn't take good rest. Not recomended at all.
Comentario de la dirección del hotel
21 jun. 2016 por Philippe, la dirección del hotel
We are truly sorry for the inconvenience we may have caused you. The internet issue was beyond our control as our provider had to resolve an issue with their servers. Thank you very much for staying at Y2 Residence Hotel and for sharing your experience. We are looking forward to welcome you back soon. Sincerely,
The General Manager
por un viajero real
Publicado el 4 abr. 2024
The Staff is amazing !!! great service, always greet you going in or out. Very pleasant, helpful and friendly staff ( frontdesk, guards, Housekeeping all amazing). The hotel is in good condition and well kept. Housekeeping comes every day and they are very pleasant. Pool on the rooftop is nice with plenty of seating. Its location is perfect not far from nightlife and stores. I stayed 3 1/2 weeks and I'm going back in 2weeks. I'm from the U.S. stayed in Gramercy residence in January and did not like it. Y2 residence is a much better option and priced nicely.
Comentario de la dirección del hotel
7 abr. 2024 por AFOM, la dirección del hotel
Dear Sir Roger,Thank you immensely for sharing your delightful experience at Y2 Residence Hotel! We are thrilled to hear that our staff exceeded your expectations and provided you with exceptional service throughout your stay. We are delighted to know that you found our hotel to be in excellent condition and well-maintained. It brings us joy to hear that our housekeeping team contributed to making your stay comfortable and enjoyable. Additionally, we're glad you enjoyed our rooftop pool area and found it to be a relaxing spot with ample seating.Our prime location indeed offers convenient access to nightlife and stores, allowing our guests to explore and enjoy the vibrant surroundings effortlessly.We are honored that you chose to return to Y2 Residence Hotel and are eagerly awaiting your next visit in two weeks. Your positive feedback means the world to us, and we are committed to continuously providing you with memorable experiences.Once again, thank you for your kind words and for choosing Y2 Residence Hotel. We look forward to welcoming you back soon for another fantastic stay!Warm regards,Jerry BanaoAFOM
por un viajero real
Publicado el 5 mar. 2024
Beeds to be remodeled...
Electrical outlets are outdated
Bathroom and kitchen hardware is outdated.
Televisions and audio systems need updated..
They are doing the best to keep it spotless.. no questions about that...
I really love the staff and security...they are the best of the bast..
If i could come back.. just make me a bed in the lobby.. cause the staff will make sure everything is right.
If this place gets remodeled.. and keeps that awesome staff..
This will be a 6 star hotel
Comentario de la dirección del hotel
9 mar. 2024 por AFOM, la dirección del hotel
Dear Valued Guest,Thank you for taking the time to share your thoughts with us. We are grateful for your kind words about our staff and security. It's always heartening to hear that our team members have made a positive impact on your stay.We appreciate your constructive feedback regarding the property and its amenities. Your comments about the need for updates are valuable, and we are continuously working on enhancing our facilities to provide a more comfortable and modern experience for our guests.Please know that your feedback has been shared with the relevant teams, and we are committed to making improvements wherever possible. We hope to have the pleasure of welcoming you back in the future, and we aim to exceed your expectations with any updates and continued exceptional service from our staff.Thank you for choosing to stay with us.Kind regards,AFOM
por un viajero real
Publicado el 28 feb. 2024
The staff members are all very nice and accommodating, the staff are your asset. But the property is tired and needs uplifting.
Thank you
Comentario de la dirección del hotel
9 mar. 2024 por AFOM, la dirección del hotel
Dear Valued Guest,Thank you for sharing your kind words about our staff. We are thrilled to hear that you found them to be accommodating and friendly. We truly believe that our team members are our greatest asset, and we will be sure to pass on your compliments to them.We appreciate your feedback regarding the property. Please know that we are constantly striving to improve and enhance our facilities to provide a better experience for our guests. Your observations are important to us, and we will take them into consideration as we continue to make improvements.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable visit in the future.Kind regards,AFOM
por un viajero real desde Prescott
Publicado el 30 ene. 2024
Comentario de la dirección del hotel
9 mar. 2024 por AFOM, la dirección del hotel
Dear Valued Guest,Thank you for taking the time to share your feedback on your recent stay with us. Your input is highly valued as we strive to improve our services continuously. We would greatly appreciate it if you could provide further details about your experience, as this will assist us in our efforts to enhance guest satisfaction. Ensuring that all our guests have a pleasant and fulfilling stay is our top priority, and we sincerely apologize for any shortcomings in meeting your expectations. Your insights are invaluable to us, and we eagerly anticipate the chance to better cater to your needs in the future.Kind regards, AFOM
por un viajero real
Publicado el 26 dic. 2023 en Hotels
Comentario de la dirección del hotel
29 dic. 2023 por AFOM, la dirección del hotel
Dear Valued Guest,Thank you for taking the time to complete our hotel guest survey and for giving us a rating of 8 out of 10. We truly appreciate your feedback.We are glad to hear that you had a positive experience during your stay with us. Your satisfaction is our top priority, and we strive to provide exceptional service to all our guests. We would be grateful if you could share any specific areas where we can improve, as we are constantly looking for ways to enhance our guests' experience.Once again, thank you for choosing our hotel and for providing us with valuable feedback. We look forward to welcoming you back in the future for an even better experience.Kind regards,AFOM
por un viajero real
Publicado el 23 dic. 2023
Nice hotel, huge room. Only ate breakfast once, wouldn’t recommend. Not many options on the buffet for price. It is deep into traffic territory with no grabs available during afternoon into night hours. Price for the room was great and hotel was clean and felt secure during our stay.
Comentario de la dirección del hotel
26 dic. 2023 por AFOM, la dirección del hotel
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words regarding our nice hotel, huge rooms, cleanliness, and security. It's wonderful to know that we were able to meet your expectations in these areas.We apologize for any inconvenience you experienced with our breakfast options. We understand the importance of offering a variety of choices to cater to different tastes and preferences. Your comments will be shared with our food and beverage team, and we will work towards improving our breakfast buffet selection in order to provide a better dining experience for our guests.Regarding the location and transportation availability, we regret any inconvenience caused by the traffic and the unavailability of ride-sharing services during the afternoon and night hours. While this is a situation beyond our control, we appreciate you bringing it to our attention, and we will work on providing more information and alternative transportation options for our guests.Once again, thank you for your valuable feedback. We truly value your opinion, as it helps us identify areas where we can enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Kind regards,AFOM
por un viajero real
Publicado el 14 dic. 2023 en Hotels
Comentario de la dirección del hotel
26 dic. 2023 por AFOM, la dirección del hotel
Dear Valued Guest,Thank you for taking the time to provide feedback about your recent stay with us. We appreciate your input and would like to understand more about your experience so that we can continue to improve our services. If you could spare some time to share additional details about your stay, it would be very helpful for us.We aim to provide a pleasant and comfortable experience for all our guests, and we regret if we fell short of your expectations. Your insights are invaluable, and we hope to have the opportunity to better serve you in the future.Kind regards,AFOM
por un viajero real
Publicado el 12 dic. 2023
Comentario de la dirección del hotel
26 dic. 2023 por AFOM, la dirección del hotel
Dear Valued Guest,Thank you for taking the time to provide feedback about your recent stay with us. We appreciate your input and would like to understand more about your experience so that we can continue to improve our services. If you could spare some time to share additional details about your stay, it would be very helpful for us.We aim to provide a pleasant and comfortable experience for all our guests, and we regret if we fell short of your expectations. Your insights are invaluable, and we hope to have the opportunity to better serve you in the future.Kind regards,AFOM
