Comentarios sobre Trelawney Hotel

Charlotte & Mark, thank you for your fabulous review score and wonderful comments. It was a pleasure to meet you both and we're delighted you enjoyed your stay with us. Hopefully we will see you both again soon.Kind regardsLiz & Paul

Sue & Ian, thank you for your fabulous review and kind words.It was a pleasure to meet you both and we're delighted you enjoyed your stay with us.Hopefully we will see you again soon.Kind regardsLiz & Paul

Andrew & Jaqueline, thank you for your fabulous review score and lovely comments. We're delighted you both enjoyed your stay with us and we hope to see you both again soon.Kind regardsLiz & Paul

Steve & Jane, thank you for your fabulous review score and lovely comments. We're delighted you enjoyed your stay with us and we hope to see you both again soon.Kind regardsLiz & Paul

Steven, thank you for your fabulous review score. We're delighted you enjoyed your stay with us and we hope to see you again very soon.Kind regardsLiz & Paul

Carol & John, thank you for your fabulous review score and comments, we're delighted you enjoyed your stay with us and your visit to Torquay. It was a pleasure to meet you and we hope to see you again soon.Kind regardsLiz & Paul

Elizabeth & Mattia, We have to say this is the worst review score we have ever had here. It is unfortunate that you did not have the foresight to read the facilities provided or the information we provided after you had booked. This may have helped alleviate your issue with the car. In response I would like to remind you that we advertise limited onsite parking, we also send a welcome email with a detailed map of where you can find local on street parking very close to the hotel, in addition, when you asked me where you can park, I showed you the map and also told you that if you had any issues either myself or my husband would be happy to get into the car and help. I can also confirm that our car was parked on the roadside for the duration of your stay as we always leave our parking spaces for our guests to use, and we have never had to walk any further than a couple of minutes to our car. After returning from parking, your comment was that you had passed 2 spaces but you weren’t confident enough to park in, you did not mention the slashed tyres (I am dubious about this comment, we are in Torquay… not Beirut), had you done so we would definitely have advised we help find a more suitable position. In my 6 years in the area, I can say I, nor our hotelier friends and neighbours have never seen slashed tyres in Torquay, it can of course happen but I certainly wouldn't have left my car there if I'd noticed this. As for the comments regarding the room and breakfast (which we noticed you ate all of each morning!), our potential guests will fortunately be able to take a more balanced opinion from the 99% of reviewers who recommend us and 98% of excellent breakfast reviews. I am sorry you felt the need to leave such a devastating review for our business. We work tirelessly to make sure we provide a clean, comfortable and welcoming facility for our guests to enjoy and relax .... at no point during your stay did you suggest there was anything amiss.

Graziella, thank you for your fabulous review score and such lovely comments, we're delighted you and Corrine enjoyed your stay with us and your visit to our beautiful English Riviera. It was a pleasure to meet you both and we hope to see you again in the future if you return to Torbay.Kind regardsLiz & Paul

Lorraine & Gavin, thank you for your fabulous review score and lovely comments, we're delighted you enjoyed your stay with us and we look forward to seeing you both again in the future.Kind regardsLiz & Paul

Karen, thank you for your review, we're delighted you enjoyed your stay with us and your visit to Devon, Hopefully we will see you all again in the future. Kind regards Liz & Paul