Calificación basada en 990 comentarios contrastados
3,6 Limpieza de la habitación
3,8 Servicio y personal
3,6 Comodidad de la habitación
3,4 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 16 oct. 2023
Pk
Comentario de la dirección del hotel
20 oct. 2023 por Dannielle Rediresponse Specialist, la dirección del hotel
Hello Alvaro, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
por un viajero real
Publicado el 12 ago. 2023
Me quedé en este hotel a pasar la noche mientras mi estadía en Illinois, y me pareció una maravilla. El personal del hotel fue muy amable, especialmente la Sra. Maria y Laura. Definitivamente si vuelvo me quedó en ese hotel de nuevo.
Comentario de la dirección del hotel
13 ago. 2023 por Kerry-Lee RediResponse Specialist, la dirección del hotel
Estimados Ángeles,Gracias por tomarse el tiempo para completar nuestra encuesta de invitados. Agradezco sus comentarios sobre su reciente estadía en RED ROOF PLUS+ CHICAGO - WILLOWBROOK. Agradecemos escuchar que su estadía fue maravillosa y que nuestro personal fue muy amable. Sin embargo, necesitaba un edredón extra para el sofá cama. Los comentarios de nuestros huéspedes siempre son bienvenidos, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verte en tus futuros viajes.Atentamente,Kerry LeeEspecialista en RediResponse
por un viajero real
Publicado el 6 ago. 2023
Comentario de la dirección del hotel
28 ago. 2023 por Kerry-Lee RediResponse Specialist, la dirección del hotel
Hello Bertha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ CHICAGO - WILLOWBROOK and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist
por un viajero real
Publicado el 2 ago. 2023
It was piece fully
Comentario de la dirección del hotel
2 ago. 2023 por Sashauna Red Roof Management, la dirección del hotel
Dear Jose,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ Chicago - Willowbrook. I'm so glad we earned your 5/5 score. I was thrilled to see you were pleased with the peaceful stay you had. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
por un viajero real
Publicado el 22 ago. 2022
Huele mal , una combinación de humedad y malos olores . Además varias luces no funcionan y habían insectos en el cuarto
Comentario de la dirección del hotel
22 ago. 2022 por General Manager , la dirección del hotel
Thank you for your recent review on our hotel. We are disappointed to hear that you had some of these issues during your time on the property with us. Your feedback is very important to us and will help us in making improvements in the future. I hope you choose to return to the Red Roof Plus Willowbrook location and lodge with us in the near future! Best regards,Tajas Patel
por un viajero real
Publicado el 20 jun. 2022 en Hotels
Comentario de la dirección del hotel
21 jun. 2022 por General Manager , la dirección del hotel
Thank you for your recent review on our hotel. We are glad to hear that you enjoyed some of our hotel amenities. Your feedback is very important to us and will help us in making improvements in the future. I hope you choose to return to the Red Roof Plus Willowbrook location and lodge with us in the near future!
Best regards,
Tajas Pate
por un viajero real
Publicado el 29 may. 2022
por un viajero real
Publicado el 3 mar. 2022
por un viajero real desde las vegas
Publicado el 1 mar. 2022
Muy sucio
Comentario de la dirección del hotel
3 mar. 2022 por General Manager , la dirección del hotel
Thank you for your recent review on our hotel. We are disappointed to hear that you had some of these issues during your time on the property with us. Your feedback is very important to us and will help us in making improvements in the future. I hope you choose to return to the Red Roof Plus Willowbrook location and lodge with us in the near future!
Best regards
por un viajero real
Publicado el 4 feb. 2022 en Hotels
Comentario de la dirección del hotel
7 feb. 2022 por General Manager , la dirección del hotel
Thank you for your recent review on our hotel. We are disappointed to hear that you had some of these issues during your time on the property with us. Your feedback is very important to us and will help us in making improvements in the future. I hope you choose to return to the Red Roof Plus Willowbrook location and lodge with us in the near future!
Best regards,
Tajas Patel
