Calificación basada en 687 comentarios contrastados
4,1 Limpieza de la habitación
4,3 Servicio y personal
4,2 Comodidad de la habitación
3,9 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 25 feb. 2023 en Hotels
Comentario de la dirección del hotel
27 feb. 2023 por Manager, la dirección del hotel
Hello Jose,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
por un viajero real
Publicado el 16 ago. 2022
La piscina no estaba habilitada y antes de reservar decía que estaba accesible.
Comentario de la dirección del hotel
17 ago. 2022 por Manager, la dirección del hotel
Hello Sol,
Thank you for taking the time to share your comments regarding our hotel. We hope to see you again in the future. Thank you for your valuable business.
por un viajero real
Visitando a mi nieto
Publicado el 8 ago. 2022 en HotelsMuy agradable y tranquila
Comentario de la dirección del hotel
9 ago. 2022 por Manager, la dirección del hotel
Hello Olga,
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope you will return so that we can provide you an even superior experience.
por un viajero real
Muy bueno
Publicado el 6 oct. 2019 en HotelsExcelente
Comentario de la dirección del hotel
6 oct. 2019 por Manager, la dirección del hotel
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Your voice is very valuable to us and we hope you will return on your next travels.
por un viajero real
Publicado el 14 abr. 2024
Good
Comentario de la dirección del hotel
15 abr. 2024 por Manager, la dirección del hotel
Hello Bryan,Thank you for your feedback. We appreciate you sharing your experience with us and will use your comments to improve our services. We value your input as it helps us ensure a better stay for all our guests.
por un viajero real
Publicado el 9 abr. 2024
The accommodations were great for my stay in Charlotte.
Comentario de la dirección del hotel
13 abr. 2024 por Guest Relations Management, la dirección del hotel
Hi Claudette,Thank you for your positive feedback regarding your recent stay in Charlotte. We are delighted to hear that you had a great experience with our accommodations. Providing exceptional service and a comfortable environment for our guests is our top priority, and we are pleased that we were able to meet your expectations.If there is anything else we can assist you with or if you have any further comments, please feel free to let us know. We look forward to welcoming you back on your next visit to Charlotte!
por un viajero real
Publicado el 6 abr. 2024
Comentario de la dirección del hotel
9 abr. 2024 por Manager, la dirección del hotel
Hello Brenda,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another memorable experience.
por un viajero real
Publicado el 25 mar. 2024
They charge a $100 security deposit when you book through a third party such as Expedia.
Comentario de la dirección del hotel
27 mar. 2024 por Manager, la dirección del hotel
Hello David M, Thank you for sharing your feedback with us. Should you have any questions about the deposit process, please feel free to contact the management directly. Your understanding is appreciated as we strive to maintain our policies.
por un viajero real
Publicado el 24 mar. 2024
Not terrible but definitely needed updating.
Comentario de la dirección del hotel
27 mar. 2024 por Manager, la dirección del hotel
Hello Michael, We appreciate your feedback and will take it into consideration for future improvements. Thank you for sharing your experience with us.
por un viajero real
Publicado el 17 mar. 2024
Good place for a quick overnight stay but in need of updating. Our shower old rain was broke and there was hair in the sink when we checked in. Some blue dots / spots on the sheets. I would t stay here for an extended amount of time.
Comentario de la dirección del hotel
19 mar. 2024 por Guest Relations Management, la dirección del hotel
Hi Kelly, Thank you for choosing our hotel for your overnight stay and for sharing your feedback about your experience. We appreciate your positive comments about the convenience of our location for a quick stopover.However, we apologize for the issues you encountered during your stay. We understand the importance of maintaining our facilities to a high standard, and we regret that the shower rain was broken and there were cleanliness concerns in your room. Your experience does not reflect the level of service we aim to provide.We will address the maintenance issue with the shower promptly to ensure it is in proper working order. Additionally, we will reinforce our housekeeping procedures to ensure thorough cleanliness checks are conducted before guest arrivals.We appreciate you bringing the blue spots on the sheets to our attention. Clean and fresh linens are a priority for us, and we will investigate this matter further to rectify the situation and prevent its recurrence.We understand your hesitation to stay for an extended period based on your experience. We continuously strive to improve our facilities, and your feedback will assist us in identifying areas for enhancement.If there is anything else we can do to address your concerns or if you have any further feedback to share, please feel free to let us know. We value your input and the opportunity to make improvements.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.
