- Aspectos positivos: Limpieza
- Aspectos negativos: Personal y servicio
The Filly Inn – lots of training required
We had hoped to be able to walk to the inn from Brockenhurst station but the lack of pavements on the Lyndhurst Road made this impossible and a taxi had to be sought. The member of staff who greeted us seemed to be rather vague, as if he was not quite sure how to deal with our arrival. As a result, the reception process took rather more time than one would expect. Our room was small but reasonably comfortable and clean. As the inn was not within satisfactory walking distance of the village of Brockenhurst, we chose to eat on the premises. This proved to be not totally satisfactory. Staff were pleasant and welcoming but the quality of the food was poor. Part of the problem is our fault as we are vegetarian and therefore eat no meat or fish. Our choices were therefore limited. Our starter of antipasti (feta cheese, hummus, salsa, tomatoes, olives, bread) was restricted. We learned that there was no hummus but we agreed to stick with the remaining items. When the dish arrived, the tomatoes were of the sun-dried variety out of a jar, there were no olives, the salsa was tasteless and there was an additional small dish of some kind of undefinable chutney. For our mains, my husband chose tagliatelle with a tomato and basil sauce. The basil was virtually invisible and the sauce unremarkable. I chose the wild mushroom stroganoff and rice. This was reasonably tasty but I don't think the mushrooms had been anywhere near the wild. One point in our meal's favour: the wine was good. We had two breakfasts. The first was OK: all possible components for the meal were out and ready; the member of staff pleasant and helpful; the cooked food lacked flavour and presentation. Our second breakfast was not so good: due to a late night on duty the night before, the same member of staff as the day before was a little distracted; cereals, bowls and spoons were not out (I found them in a cupboard nearby), nor were jams. It transpired that the chef with our breakfast orders was not there that day and so our orders had to be taken again. Coffee was poured and toast delivered but we had to wait half an hour for the cooked component of the meal. There is potential for the Filly Inn to be a pleasant place to stay if guests are forewarned about its distance for non car drivers from centres of civilisation. The place is clean and well presented but the staff need intensive training. Their manner is pleasant but their approach is unprofessional and lackadaisical. Organisation generally needs tightening up. The chef(s) need to learn about flavour and presentation – it really takes very little effort to make food taste nice and look inviting, and ours didn't. I'm sorry to have to write such negative comments but our visit to the area was necessitated by a wedding that took place in a nearby (expensive) hotel and the attention to detail, presentation and service that we received there just made it all too clear where the Filly Inn was lacking. We never saw the managers – perhaps they were too ashamed to show their faces.