Calificación basada en 404 comentarios contrastados

4,1 sobre 5
El 80% de los huéspedes lo recomienda
4,2 Limpieza de la habitación
4,2 Servicio y personal
4,2 Comodidad de la habitación
4,1 Estado general del hotel
Opiniones contrastadas de Expedia
4 de 5
por un cliente real

Disfrutable

Publicado el 06-abr-2018 en Hotels
Excelente hotel Tiene transportación gratis al Muelle y a la zona comercial
Comentario de la dirección del hotel
07-abr-2018 por Mrs.O, la dirección del hotel
Dear Ms. Rosario Isabel, Thank-you for taking the time to tell us your experience at the Holiday Inn on Avalon. A positive guest experience is something our staff takes great pride in, so we value your feedbacks. We were delighted to hear that you and your family had a great time with us, and we look forward in serving you again. Kindly Regards, Mrs. Ophelia de Casillas Front Office Manager
5 de 5
por Adriana

Es el mejor hotel en mi opinión

Publicado el 20-oct-2017 en Hotels
En mi opinión es el mejor hotel qué hay en la isla, limpio, tranquilo, elegante y tiene servicio de transportación para llevarte y recogerte a la zona turistica
Comentario de la dirección del hotel
23-oct-2017
Dear Ms. Adriana, Thank-you for the great review! A positive guest experience is something our staff takes great pride in. We are delighted to hear that you , and your guest had an enjoyable time with us. We do hope that you will give us the opportunity to serve you again in the future. Sincerely, Mrs. Ophelia de Casillas Front Office Manager
5 de 5
Recomendado
en Todos
por un cliente real desde los angeles

Esta cerca de la playa

Publicado el 21-may-2017
El personal del hotel es muy amable, me permitieron tomar mí habitación antes de la hora que indica su reglamento. Las habitaciones están muy limpias y la cama es muy acogedora. Me la pasé excelente. Muchas gracias.
Comentario de la dirección del hotel
10-ene-2018 por Mrs. O, la dirección del hotel
Dear Santos, Thank-you for taking the time to write a nice review of our hotel! I was delighted to hear that you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mrs. Ophelia de Casillas Front Office Manager
3 de 5
Recomendado
en Todos
por un cliente real

Publicado el 19-may-2017
Fui por mi luna de miel... y que bronca que nos dieron un cuarto con camas dobles así que ya te podrás imaginar! Muy maln
Comentario de la dirección del hotel
21-may-2017 por Mrs.O , la dirección del hotel
Dear Anonymous, Thank-you for your candid review. We apologize that your recent stay did not meet your expectations. If we would have only know that you wanted a different room then what was purchase .We would have tried to accommodated you if we could. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Mrs. Ophelia de Casillas Front Office Manager
1 de 5
por un cliente real

Este viajero dejó únicamente su puntuación Publicado el 20-sep-2019
4 de 5
por un cliente real

Este viajero dejó únicamente su puntuación Publicado el 18-sep-2019
2 de 5
por un cliente real desde San Jose, Ca

Publicado el 16-sep-2019
Location is acceptable since they have free shuttle to the downtown. Although their vans are old and seats are dirty. Our room is comfortable for 4people. However, lots of ants. Also, walkways are dirty. Their rugs are filthy.
4 de 5
por un cliente real

Publicado el 09-sep-2019
Located in a quiet area, top of the hill. Very friendly and helpful staff.
Comentario de la dirección del hotel
10-sep-2019 por Mrs.O, la dirección del hotel
Dear Anonymous, Thank-you for taking the time to write a wonderful review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Mrs.Ophelia de Casillas Front Office Manager
5 de 5
por un cliente real

Publicado el 08-sep-2019
Comentario de la dirección del hotel
10-sep-2019 por Mrs.O, la dirección del hotel
Dear Anonymous, Thank-you for taking the time to rate the Holiday inn on Santa Catalina Island. We do hope to serve you in the near future. Sincerely, Mrs.Ophelia de Casillas Front Office Manager
4 de 5
por un cliente real

Publicado el 04-sep-2019
The place was very clean it’s a beautiful sight The people are pleasant very friendly Love how calm it all feels The only downside was the welcoming. There’s an employee at the front desk that just made the welcoming feel not so welcoming. We paid cash when we go to the front desk. She was very unpleasant made faces rolled her eyes and just seemed so uninviting. Used a cuss word in front of us because she was having trouble counting the money and when I offered to help her maybe count some she aggressively said no. This was probably the only downside of the this place. Other than that, house keeping was very polite , respectful and just so welcoming. Other employees were also very welcoming. One of the shuttle drivers stood out the most. All were GREAT but a particular driver made a real good friendly connection with us. Welcomes us to the island and the hotel and gave us pointers to where we could go eat , visit and pass the time. Gave us a schedule on the shuttles’ rounds and the final round they do. This to me was very helpful and greatly appreciated . This too was something the Front desk employees could not give us. Just said they do rounds at different times and left. No good directions unlike the driver. 15-20 minutes they come around . It took them about 10 minutes to come back around honestly. I believe the drivers name was Carmelio. Much appreciate the warm welcoming and great assist.
Comentario de la dirección del hotel
07-sep-2019 por Mrs.O, la dirección del hotel
Dear Anonymous, We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We appreciate your comments , because this is an anonymous letter I am unable to reprimand the agent. I will share your comments with our team so the we continue to improve our services. We strive to make each stay as pleasant and comfortable as possible. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Mrs. Ophelia de Casillas Front Office Manager