Calificación basada en 992 comentarios contrastados
3,2 Limpieza de la habitación
3,5 Servicio y personal
3,3 Comodidad de la habitación
3,1 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Mal olor
Publicado el 3 ene. 2021 en HotelsLa verdad yo habia reservado para cuatro noches y solamente estuve 2, porque yo pedi una habitacion no fumadores y lamentablemente desde que uno entra a recepcion se siente el olor a mariguana y me dieron una habitacion al 3 piso y de la recepcion al 3 piso apastaba demasiado, por lo mismo cancele la reserva
Comentario de la dirección del hotel
4 ene. 2021 por Hotel Management, la dirección del hotel
Thank you for your review. We apologize for the smoke smell you experienced in your suite. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention, and we have asked our housekeeping team to ensure proper procedures are being followed to remove the smell. We hope you will return so we can make it up to you.
Sincerely,
Hotel Management
por un viajero real
Publicado el 31 dic. 2018 en Hotels
Nos dieron una habitación y cuando llegamos estaba completamente sucia, la segunda que nos dieron estaba aparentemente bien,pero se notaba que las limpian mal el baño el area de tina sucia
Comentario de la dirección del hotel
1 ene. 2019 por Hotel Management, la dirección del hotel
Gilberto, thank you for your feedback regarding your stay. Please accept our apologies for the cleanliness issues you experienced in your rooms. We assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We truly appreciate your feedback and hope you will give us a chance to impress you on a future visit.
Sincerely,
Hotel Management
por un viajero real
Don’t stay
Publicado el 19 ene. 2018So difficult to get there. There are 2 more extended stay in the area. And this one is hide. We get there at 1am ( previous call to make sure that still was a reservation and they said, of course no problem) because of there weather, and when arrived they didn’t let us into the building, literally. They said they gave our room away. We where so tired of driving and scare because we where left on the street and at the time was a car full of strange guys making noise and driving around us. Horrifying moment. And the hotel didn’t care at all of our situation. They didn’t gave our money back. Be careful!!!! Don’t stay here!!!!
Comentario de la dirección del hotel
24 ene. 2018 por Management, la dirección del hotel
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future.
Hotel Management
por Marvin
Accesible para parques
Publicado el 5 feb. 2017 en HotelsNos gustó la cercanía a los parques y los restaurantes y tiendas alrededor. No hay que recorrer mucho
por William desde Venezuela
Excelente
Publicado el 27 jun. 2016 en HotelsExcelente hotel personal muy amable
por cintia
Publicado el 31 mar. 2016 en Hotels
muy buen hotel pero las toallas tenian mal olor
por un viajero real
Publicado el 16 abr. 2024
Great
Comentario de la dirección del hotel
17 abr. 2024 por Hotel Management, la dirección del hotel
Dear Guest, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Extended Stay America and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Hotel Management
por un viajero real
Publicado el 15 abr. 2024
por un viajero real
Publicado el 14 abr. 2024
Nice
por un viajero real
Publicado el 13 abr. 2024
Fast friendly service.
Comentario de la dirección del hotel
13 abr. 2024 por Hotel Management, la dirección del hotel
Dear Bianca, We appreciate the outstanding review and are delighted you loved your time here and found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments for friendly staff are genuinely appreciated and shared joyfully. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management
