Mal servicio, pésima limpieza, muy mala localización. Todos los alrededores del hotel están llenos de vagabundos, suciedad y locales de dudosa actividad. No volvería allí
Comentario de la dirección del hotel
11 ago. 2023 por General Manager, la dirección del hotel
Dear Guest,Thank you for staying at Wyndham Grand Athens and for taking the time to rate your experience with us. We are both concerned and disappointed to know that you were not pleased with our staff. We generally receive very complimentary reviews on the level of professionalism and friendliness of our staff. Nonetheless, we thank you for sharing your observation, which we will utilize as a tool in our coaching efforts. Regarding cleanliness, accept our sincere apologies for any inconvenience you had. Rest assured, your comments will be shared with our management team to properly address your concerns but this one-time incident does not represent the quality of our services. Moreover, our whole housekeeping team is extremely committed to delivering a perfect and clean experience for each guest. All the premises of the hotel are cleaned regularly following all the health and safety regulations. Regarding the location, Metaxourgeio is one of the oldest neighborhoods of Athens that during the last years has been reconstructed and evolved into one of the most developing districts of Athens with excellent bars, awarded restaurants and several theaters such as the National Theatre. Wyndham Grand Athens is very lucky to have a property in the heart of Athens and a very strategic location just a few steps from “Metaxourgeio” metro station that brings our guests very close to must-see attractions. We hope that despite the inconveniences we can welcome you back again in the future to ensure a much more satisfactory stay.Kind Regards,Maria Tzahani