- Aspectos negativos: Personal y servicio y servicios
Total rip off. Was told upon check in that I needed to make a 50 euro deposit for each night of my stay, 150 total, which I did without problem. I was told by the reception lady that since I had paid with a debit card I would get the money back in cash. When I checked out I was told that it would be refunded to my card and they charged me a few euros for something they didn’t explain. After checking the invoice however I noted that it said the money went to a MasterCard but the card I used to pay was a visa. Returned to the counter to ask why that was and was told that it was because I had done my reservation through expedia. I told them that that had nothing to do with it. Since I had paid the deposit directly with them the whole expedia thing had nothing to do. I asked if they could give me my money in cash but was told that since the transaction was already in progress they couldn’t do anything about it. After a day I sent an email asking why I hadn’t gotten my money and was told to wait two to three days. I waited and still didn’t get the money. I sent another email that was ignored. And I still don’t have my money.