Calificación basada en 25 comentarios contrastados
4,8 Limpieza de la habitación
4,7 Servicio y personal
5,0 Comodidad de la habitación
4,6 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 11 abr. 2024
A wonderful relaxing stay
Comentario de la dirección del hotel
11 abr. 2024 por Guest Experience Team, la dirección del hotel
Dear Joanna,It is a pleasure to receive your positive feedback following your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to the pleasure of welcoming you back.Many thanks again,Guest Experience Team
por un viajero real desde hartsdale
Publicado el 26 mar. 2024
Hotel was good, we had some noise in our room cause we were under the buffet restauran but nothing crazy.
Food at buffet specially breakfast can be boring, they have other restaurants in property but also the beach and other venues are within short walk distance.
We went for lunch in the restaurant near the pool at the bottom level, food was good unfortunately I catch a food poison all evening and night, will be good to improve the cleanness and supervision of the restaurants, aswell many "clean" plates at buffet area were not so clean. You have the piles of plates to grab under the food areas but they were no clean all the time, besides that property is quiet and pretty
Comentario de la dirección del hotel
27 mar. 2024 por Guest Experience Team, la dirección del hotel
Dear Guest, Many thanks for having taken the time to review your stay.We're delighted to hear that you found our hotel to be quiet and attractive, and that you enjoyed the food at our poolside restaurant. Our team strives to provide exceptional service culture and we're thrilled that this was reflected during your stay. We regret to hear about your discomfort following a meal, and while our gastronomic experiences are designed to delight, we take your feedback seriously and will ensure that standards are rigorously maintained. We also appreciate your comments on the room cleanliness and will address this with our housekeeping team to ensure our room experience continues to meet the high standards our guests expect. Rest assured, we are dedicated to providing a serene and impeccable environment for all our guests.We hope to welcome you back on another occasion.Kindest regards,Guest Experience Team
por un viajero real
Publicado el 25 mar. 2024
Sehr schönes Hotel mit sehr gutem Service. Normale Junior Siten liegen leider nicht optimal. Einrichtung auch etwas nicht super schön aber ok. Ansonsten sehr schöner Aufenthalt
Comentario de la dirección del hotel
26 mar. 2024 por Guest Experience Team, la dirección del hotel
Sehr geehrte Birgit, Herzlichen Dank für Ihr Feedback zu unserem Hotel.Vielen Dank für Ihre positive Rückmeldung zu unserem Service und dass Sie Ihren Aufenthalt genossen haben. Es freut uns sehr, dass Sie die Sauberkeit unserer Zimmer und die Qualität unseres Service zu schätzen wissen. Wir bedauern, dass die Lage der Junior Suiten und die Einrichtung nicht ganz Ihren Erwartungen entsprach. Unser Hotel bietet eine Vielzahl von Zimmerkategorien, und unser The Level Service bietet Zugang zu exklusiven Bereichen und Annehmlichkeiten, die Ihren Zimmererlebnis noch weiter aufwerten können. Wir würden uns freuen, Sie bei einer zukünftigen Buchung über die verschiedenen Optionen zu beraten, um Ihre Erfahrung bei uns zu perfektionieren.Hoffentlich hatten Sie noch eine schöne Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute,Guest Experience Team
por un viajero real
Publicado el 9 mar. 2024
Loved the view from the hotel and the location. Room was lovely and very comfortable bed and pillows. Food was good especially options at breakfast. A really lovely hotel and friendly helpful staff. We would definitely return
Comentario de la dirección del hotel
10 mar. 2024 por Guest Experience Team, la dirección del hotel
Dear Julie,Thank you for taking the time to leave a review of your stay with us.We are delighted to hear that our strategic location and the breathtaking views added a special touch to your stay. Our team takes great pride in offering a room experience that is both comfortable and luxurious, and it's wonderful to know that the DreamMaker mattress and pillow selection contributed to your restful sleep. It is also heartening to hear that our gastronomic experiences, particularly the breakfast options, were to your liking. Your kind words about our staff's friendliness and helpfulness truly reflect our service culture and commitment to guest satisfaction.We look forward to the pleasure of welcoming you back.Many thanks again,Guest Experience Team
por un viajero real
Publicado el 4 mar. 2024
por un viajero real
Publicado el 5 feb. 2024
Beautiful hotel with lots of amenities. Lovely staff and clean rooms.
Comentario de la dirección del hotel
5 feb. 2024 por Guest Experience Team, la dirección del hotel
Dear Haneen,Thank you for taking the time to review your recent stay at Meliá Jardines del Teide.We're thrilled to hear that you appreciated the lovely staff and the cleanliness of our rooms. It's our pleasure to provide a room experience that meets your expectations. Our team is dedicated to delivering a service culture that focuses on the wellbeing of our guests, and your acknowledgment of this is sincerely appreciated. We're also delighted that our amenities contributed to making your stay enjoyable.We look forward to seeing you again in the future. Best wishes,Guest Experience Team
por un viajero real
Publicado el 2 feb. 2024
We stayed here 20 Years ago and came back for our 20th Wedding Anniversary. The staff are all brilliant from the reception to the waiters, nothing is too much trouble and all are very friendly. The rooms are spotless and cleaned everyday, the grounds are prestine and the pool area clean and tidy. Food excellent we stayed B & B breakfast lots of choice and all hot food was hot.
Comentario de la dirección del hotel
3 feb. 2024 por Guest Experience Team, la dirección del hotel
Dear Mr Gary,Thank you for positively reviewing your time at Meliá Jardines del Teide.We're delighted to hear that your return visit for such a special occasion was met with the same warmth and excellence that you remembered. Our team is committed to a service culture that ensures every guest feels valued, and it's gratifying to know we succeeded. The meticulous upkeep of our rooms and the pristine condition of our grounds are a testament to our dedication to providing a superior room experience. It's also wonderful to hear your praise for our gastronomic experiences, particularly the diverse and hot offerings at our breakfast buffet.We look forward to welcoming you back.Best wishes, Guest Experience Team
por un viajero real
Publicado el 15 ene. 2024
Would not mind staying in this hotel again. Nothing to complain about.
Comentario de la dirección del hotel
16 ene. 2024 por Guest Experience Team, la dirección del hotel
Dear Guest,Thank you for taking the time to review your recent stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We would be delighted to welcome you back on another occasion.Kind regards,Guest Experience Team
por un viajero real
Publicado el 22 dic. 2023
por un viajero real
Publicado el 18 dic. 2023
Great hotel with friendly staff in a nice quiet area of Adeje and with in walking distance to area’s required
Comentario de la dirección del hotel
21 dic. 2023 por Guest Experience Team, la dirección del hotel
Dear Mr Andrew,Thank you for positively reviewing your time at our hotel.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back.Best wishes,Guest Experience Team
