El trato y servicio malísimo. El hotel por debajo de las expectativas
Comentario de la dirección del hotel
22 ene. 2024 por Alina, la dirección del hotel
Dear Xorge Yanko, thank you for your feedback. We deeply apologize for the disappointing service you received. Please rest assured that we work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We apologize for your experience and would like to assure you this is not up to our usual standards at all. We would love the opportunity to win back your trust in Park Plaza. We will make sure that your next stay with us is memorable for all the right reasons. Kind Regards, Alina