Publicado el 14 abr. 2024
Location was good for O2 and Excel centre.
Room was okay, very basic but ok for one night.
However, staff let themselves into our room after we had checked in, when my partner went to ask reception what happened we weren’t offered any explanation?…
Comentario de la dirección del hotel
15 abr. 2024 por Aurelija Revuckaite, Guest Experience Manager, la dirección del hotel
Thank you for bringing this to our attention. We sincerely apologize for the intrusion and the lack of explanation provided by our staff. This is not the level of service we strive to provide to our guests. Rest assured, we will investigate this matter internally and take appropriate measures to ensure it does not happen again. We value your feedback and apologize for any inconvenience caused. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a better experience in the future.