Calificación basada en 995 comentarios contrastados

3,5 sobre 5
El 59% de los huéspedes lo recomienda
3,8 Limpieza de la habitación
3,8 Servicio y personal
3,7 Comodidad de la habitación
3,4 Estado general del hotel
Opiniones contrastadas de Expedia
3 de 5
por un viajero real

Publicado el 6 mar. 2024
Comentario de la dirección del hotel
15 abr. 2024 por Bras da Silva Lucas., la dirección del hotel
Dear Belinda,Thank you for taking the time to rate your experience at Sunscape Curacao Resort, Spa & Casino. We appreciate your feedback, and while we're glad to see that you chose to stay with us, we would love to hear more about your stay. Your feedback helps us understand what we're doing well and where we can improve to ensure that all our guests have a memorable experience. If you have any specific comments or suggestions you'd like to share, please feel free to reach out to us. We value your input and hope to welcome you back for an even better experience in the future. If you have any questions or need further assistance, please don't hesitate to contact us. Thank you again for choosing Sunscape Curacao Resort, Spa & Casino.Kind regards,Assistant social media coordinator & econcierge.
4 de 5
por un viajero real

Publicado el 20 oct. 2023 en Hotels
Comentario de la dirección del hotel
26 oct. 2023 por B.A, la dirección del hotel
Dear Ronald Fernando,Thank you for taking the time to rate Sunscape Curacao Resort, Spa & Casino. We appreciate your feedback and support.We are committed to providing an exceptional experience for all our guests, and your rating motivates us to continue our efforts in delivering outstanding service and quality during your stay.We hope to have the pleasure of welcoming you back for another enjoyable and memorable stay at Sunscape Curacao Resort, Spa & Casino.Best regards,Assistant social media coordinator & econcierge.
3 de 5
por un viajero real

Publicado el 12 oct. 2023
Playa excelente Piscinas muy bien Habitaciones: baño viejo, mal aspecto, cortina del baño no llegaba al piso y se convertía en una piscina todo el baño… teníamos q poner full toallas en el piso. Servicio: la mayoría con muy mala gana, una prosa increíble para atender, pero creo que ya es cuestión de la isla como tal… desde taxistas aeropuerto hotel aeropuerto. Pueden mejorar en ese aspecto increíblemente… asumo que el turismo es lo principal… y el servicio es fatal. Nos dieron la hab y no había toallas grandes, llamamos a pedir 2 veces… llegaron al día siguiente. Kayak y snorkel: gratis 1 hora… preferible no olvidar sus equipos de snorkel. Los niños se lo disfrutaron completo… mejorar en esos aspectos. Volver a ir a curaçao si! Al hotel … buscaré otras opciones.
Comentario de la dirección del hotel
19 oct. 2023 por B.A, la dirección del hotel
Dear Marcos,We appreciate your feedback and regret any inconveniences you experienced during your stay at our resort. We apologize for the inconveniences you encountered.Your comments are important to us, and we will address these concerns with our team to ensure that necessary improvements are made to enhance the overall guest experience.We apologize for any delays in providing the necessary amenities in your room and any issues you encountered with the kayak and snorkel equipment. Rest assured, we will take your feedback into consideration as we work on refining our offerings and services.We value your patronage and hope for the opportunity to welcome you back in the future for an improved and more satisfying experience at our resort.Warm regards,Assistant social media coordinator & econcierge.
5 de 5
por un viajero real

Publicado el 8 sept. 2023
Comentario de la dirección del hotel
2 oct. 2023 por B.A, la dirección del hotel
Dear Oscar,Thank you for taking the time to rate us with a perfect 5 out of 5 on Expedia! We appreciate your positive feedback, and we're delighted that you had a wonderful experience during your stay at Sunscape Curacao Resort, Spa & Casino. If you have any specific comments or if there's anything you'd like to share about your visit, please feel free to do so. We look forward to welcoming you back in the future for another fantastic stay!Kind regards,Assistant social media coordinator & econcierge.
5 de 5
por un viajero real

Publicado el 31 jul. 2023 en Hotels
En general una buena experiencia, que el hotel tenga una playa con muchos peces es genial para no tener que salir. El servicio en los restaurantes es regular, pero en general si es bastante recomendable.
Comentario de la dirección del hotel
1 ago. 2023 por M.E., la dirección del hotel
Dear Juan Manuel,Thank you for sharing your rating based on your stay with us at Sunscape Curacao Resort, Spa & Casino. We are thrilled to hear that you had an amazing stay and that our team was able to provide you with exceptional service.We take great pride in our beautiful property, luxurious amenities, and unparalleled service, and we are delighted to hear that we met your expectations.Your rating is greatly appreciated and we will continue to work hard to maintain the high standards that we are known for.Thank you for choosing to stay with us and for your wonderful rating.We look forward to welcoming you back to Sunscape Curacao Resort, Spa & Casino in the near future for another unforgettable experience.Warm regards,M.E. Sales Trainee.
2 de 5
por un viajero real

Publicado el 13 jun. 2023
El servicio de los restaurantes muy lento y el bufet es horrible 😞
Comentario de la dirección del hotel
13 jun. 2023 por Bras da Silva Lucas., la dirección del hotel
Dear Yamilet,Thank you for taking the time to share your feedback regarding your recent experience at our resort. We appreciate your honesty and apologize for any inconvenience you may have encountered during your stay.We sincerely apologize for the service you experienced at our restaurant. Providing prompt and efficient service is of utmost importance to us, and we regret that we did not meet your expectations in this regard. We will address this matter with our team to ensure that improvements are made to enhance the dining experience for all our guests.We are also sorry to hear that you found the buffet to be unsatisfactory. Our goal is to offer a wide variety of delicious options that cater to different tastes and preferences. We apologize if the selection did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we continuously strive to improve the quality and variety of our dining options.We appreciate your feedback as it helps us identify areas for improvement and make necessary adjustments. We want all our guests to have a positive and enjoyable experience during their stay, and we regret that we fell short of meeting your expectations in certain aspects.If there is anything else we can do to address your concerns or if you have any further feedback, please do not hesitate to reach out to us through our socials. We value your feedback and would welcome the opportunity to make it right.Thank you for choosing Sunscape Curacao Resort, Spa & Casino, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,Assistant social media coordinator & eConcierge.
5 de 5
por un viajero real

Publicado el 16 may. 2023 en Hotels
Excelente hotel, buen servicio personal muy amable, instalaciones muy bonitas, sector muy tranquilo, fue una experiencia excelente.
Comentario de la dirección del hotel
5 jun. 2023 por Bras da Silva Lucas., la dirección del hotel
Dear German,Thank you for choosing Sunscape Curacao Resort, Spa & Casino for your recent stay. We appreciate your positive feedback and are delighted to hear that you had an excellent experience with us.It's fantastic to know that you enjoyed our resort, found the service to be good, and encountered a friendly and accommodating staff. We take great pride in providing exceptional service and creating a welcoming atmosphere for our guests.We are thrilled that you found our facilities to be nice and that you appreciated the quiet area. It's our goal to ensure that our guests have a comfortable and enjoyable stay, and we're pleased to hear that we met your expectations.Your kind words are truly appreciated, and we will make sure to share your feedback with our team. We strive to deliver memorable experiences and exceed our guests' expectations, and it's rewarding to know that we succeeded in providing you with an excellent stay.Thank you once again for your positive review, and we look forward to welcoming you back to Sunscape Curacao Resort, Spa & Casino for another exceptional experience in the future.Best regards,
4 de 5
por un viajero real

Publicado el 18 abr. 2023
Lo que mas me gustó fue la playa
Comentario de la dirección del hotel
24 abr. 2023 por Bras da Silva Lucas., la dirección del hotel
Dear Ixchel,Thank you for sharing your experience with us on Booking. We are glad to hear that you enjoyed our beautiful beach. We take great pride in our beach and are happy to hear that it made your stay memorable.Thank you for choosing Sunscape Curacao Resort, Spa & Casino for your vacation, we hope to have the pleasure of welcoming you back soon.Warm regards,Assistant social media coordinator & eConcierge.
4 de 5
por un viajero real

Publicado el 18 abr. 2023 en Hotels
Comentario de la dirección del hotel
24 abr. 2023 por Bras da Silva Lucas., la dirección del hotel
Dear Carolina,We would like to thank you for taking the time to leave your kind comments following your recent stay with us at Sunscape Curaçao Resort, Spa & Casino.It was our pleasure to have the opportunity to host your holidays. We are glad to know how much you enjoyed spending time in this beautiful destination.Since our mission is to create memories by exceeding our guest’s expectations and we are pleased to know that we accomplished this goal during your stay.We look forward to welcoming you back in a near future and provide you another incredible experience.Kind Regards,Assistant social media coordinator & eConcierge.
5 de 5
por un viajero real

Publicado el 4 abr. 2023
Comentario de la dirección del hotel
24 abr. 2023 por Bras da Silva Lucas., la dirección del hotel
Dear Victor,Thank you very much for sharing your comments through our Booking account.We are delighted to know that you had an enjoyable stay with us. Our mission is to offer the best quality services to our guests, and your rating is a source of motivation to continue working in this way.It has been our pleasure to attend you at Sunscape Curaçao Resort, Spa & Casino, we hope to welcome you back to your home away from home, where to serve you: Is our pleasure!Kind regards,Assistant social media coordinator & eConcierge.