Good place for a quick overnight stay but in need of updating. Our shower old rain was broke and there was hair in the sink when we checked in. Some blue dots / spots on the sheets. I would t stay here for an extended amount of time.
Comentario de la dirección del hotel
19 mar. 2024 por Guest Relations Management, la dirección del hotel
Hi Kelly, Thank you for choosing our hotel for your overnight stay and for sharing your feedback about your experience. We appreciate your positive comments about the convenience of our location for a quick stopover.However, we apologize for the issues you encountered during your stay. We understand the importance of maintaining our facilities to a high standard, and we regret that the shower rain was broken and there were cleanliness concerns in your room. Your experience does not reflect the level of service we aim to provide.We will address the maintenance issue with the shower promptly to ensure it is in proper working order. Additionally, we will reinforce our housekeeping procedures to ensure thorough cleanliness checks are conducted before guest arrivals.We appreciate you bringing the blue spots on the sheets to our attention. Clean and fresh linens are a priority for us, and we will investigate this matter further to rectify the situation and prevent its recurrence.We understand your hesitation to stay for an extended period based on your experience. We continuously strive to improve our facilities, and your feedback will assist us in identifying areas for enhancement.If there is anything else we can do to address your concerns or if you have any further feedback to share, please feel free to let us know. We value your input and the opportunity to make improvements.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better in the future.