Calificación basada en 207 comentarios contrastados
3,8 Limpieza de la habitación
3,9 Servicio y personal
3,6 Comodidad de la habitación
3,7 Estado general del hotel
Opiniones contrastadas de Expedia
por un viajero real
Publicado el 4 feb. 2024
Muy buena atención
Comentario de la dirección del hotel
5 feb. 2024 por General Manager, la dirección del hotel
Dear Yanaisy, Thank you for staying with us and sharing your review. We are glad you enjoyed your stay and appreciate your kind words about our team's gracious hospitality. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. On behalf of all of us at Aloft Atlanta Downtown, the pleasure was ours, and we look forward to welcoming you back!William Fennelly - General Manager
por un viajero real
Publicado el 9 ene. 2024
Comentario de la dirección del hotel
10 ene. 2024 por General Manager, la dirección del hotel
Dear Jhoan, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Aloft Atlanta Downtown. We look forward to your return and wish you all the best with your future travels.William Fennelly - General Manager
por un viajero real
Publicado el 7 ene. 2024
Comentario de la dirección del hotel
19 feb. 2024 por William, la dirección del hotel
Thank you for taking the time to review your stay. We look forward to seeing you again.
por un viajero real
Publicado el 12 dic. 2023
Grate place
Comentario de la dirección del hotel
28 dic. 2023 por General Manager, la dirección del hotel
Dear Carlos, Thank you for choosing Aloft Atlanta Downtown. We were pleased that we exceeded your expectations and that you found us to be a great place to stay in Atlanta. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.William Fennelly - General Manager
por un viajero real
Publicado el 27 jul. 2023
The hotel seemed like it has gone downhill since the last time I was there. The lamp didn't ever work. You'd think that wouldn't happen in a decent hotel.
por un viajero real
Publicado el 24 abr. 2024
Comfortable bed. It’s nice and clean
por un viajero real
Publicado el 24 abr. 2024
Nice helpful
Comentario de la dirección del hotel
24 abr. 2024 por General Manager, la dirección del hotel
Dear James, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know that we exceeded your expectations. We look forward to welcoming you back to the Aloft Atlanta Downtown!Bobby ClarkGeneral Manager
por un viajero real desde Mesa
Publicado el 23 abr. 2024
Property says they clean every night. We stayed 5 days. They didn't clean the first day, asked the front desk the second day about cleaning schedule. They said we must've left something on the bed and that's why they didn't clean the whole room. I told them that we didn't leave anything on the bed. They cleaned the second day but didn't restock the toilet paper. We asked for toilet paper the third day and reminded them to clean the room. We came back late and there was no toilet paper and the room had not been cleaned. They didn't clean for the rest of the trip either.
The hotel is loud in general. People running through the hallway at 11pm. Chicken nuggets left on the floor next to the ice machine. Pool not working.
The front desk staff seemed very nice, but no follow through with cleaning staff.
Comentario de la dirección del hotel
23 abr. 2024 por General Manager, la dirección del hotel
Dear Carmen, Thank you for providing feedback on your recent stay. We appreciate your kind words about our front desk staff but apologize for the lapses in housekeeping service. Your experience does not meet our standards, and we're sorry for the inconvenience caused. Rest assured, we will address these issues internally to ensure improvements. We value your input and hope for the opportunity to welcome you back for a more seamless and enjoyable visit in the future.Bobby ClarkGeneral Manager
por un viajero real
Publicado el 22 abr. 2024
The property was nice but they charge 32.00 a day to park there which was not mentioned at all. That’s kind of a rip off compared to how much a room is per night. Also they are very expensive for sodas and chips. Much more than any other hotels we’ve stayed at. Will not be visiting that facility ever again.
Comentario de la dirección del hotel
23 abr. 2024 por General Manager, la dirección del hotel
Dear Vicente, Thank you for your review. We apologize for any confusion regarding our parking charges. Our website transparently lists all additional fees to ensure guests are fully informed before booking. It is essential to us that every part of your stay is exceptional; therefore, we are very sorry for any misunderstanding. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Bobby ClarkGeneral Manager
por un viajero real
Publicado el 22 abr. 2024
Definitely would stay here again. We had no issues! Staff was very welcoming and friendly. Room was super clean and it smelled SO good!
