Publicado el 7 feb. 2024
After a pleasant arrival and first nights sleep, prior to leaving the hotel i discussed at lrnght with the Manager Claudia from Sardinia. I explained that my travel arrangements had changed and i was heading to the United Nations offices, that i required a further nights stay. I was required to make a small transaction to confirm the reservation. Everything was fine approximately 6 hours later, on my return, i was informed that no rooms were available. I was shocked and explained that my luggage was still in my bedroom and that i had paid a deposit with Claudia iearlier in the morning. The man, eho previously explained that he had served in the American military didnt care and was ibnoxoius, rude and very unpleasant. After 1 hour of me trying to arrange alternative arrangements, the evening msnager called the police. I explained that i wanted to film events because it was extreme and i didn't want any grey areas with him lying to the police. The duty manager refused permission. Perhaps 15 minutes later the police arrived and i briefly explained the predicament. The police officer was polite and professional. After approximately 5 minutes the two police officers left the hotel reception and came outside where i was stood. I was shouted at and explocity told to move from the hotel. I explained that my luggage was in the bedroom and i hadn't done anything the officer shouted again, i had to leave. It was now approximately 01.30 and i had not wifi connection became of severe
Comentario de la dirección del hotel
1 mar. 2024 por JB GM, la dirección del hotel
Dear AnthonyWe thank you for taking the time to give us your comments regarding your stay in our Appart'City Collection Genève Aéroport Ferney Voltaire hotel.We are completely sorry for the facts reported. However, it is surprising to have comments in February 2024 for a stay having taken place in December 2023... We will investigate to clarify and understand the ins and outs of your comments. Police intervention is always the last alternative we use and never without a valid reasonRegretting not having been able to satisfy you